Terri Horne
Jacksonville,FL
Summary
Accomplished and energetic person with a solid history of achievement in Banquets and Communication work Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Banquets, Reception and Technical support.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Better Staffing Inc
Jacksonville, FL
01.2022 - 08.2022
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Customer Service Associate Team Leader
Dov America Investment Corp
Las Vegas, NV
02.2018 - 02.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Care Representative
Sitel Inc
Jacksonville, FL
01.2017 - 11.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
Education
High School Diploma - undefined
Jean Ribault Senior High
1984
Business Trade - Business Ad
Rice Institue College
1987
Skills
- Skilled in call center operations
- Customer interface expertise
- Multi-line phone operation proficiency
- Exceptional workflow management
- Adheres to customer service procedures
- Strong problem solving aptitude
- Avaya Software knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Healthcare Customer Service Representative
Better Staffing Inc
01.2022 - 08.2022
Customer Service Associate Team Leader
Dov America Investment Corp
02.2018 - 02.2022
Customer Care Representative
Sitel Inc
01.2017 - 11.2017
High School Diploma - undefined
Jean Ribault Senior High
Business Trade - Business Ad
Rice Institue College
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