Lewann Carrington
Pittsburgh,PA
Summary
Motivated customer service specialist with over 20 years experience in high call volume environments, excellent computer skills and telephone etiquette.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
CVS Caremark
10.2015 - Current
- Learned, referenced and applied product knowledge information.
- Effectively resolved insurance rejections and other billing issues.
- Assist members refill prescriptions by placing orders, and/or contacting the doctor for new prescription.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Dream City Upholstery
01.2008 - 10.2015
- Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Answered product questions with up-to-date knowledge of sales and company promotions.
- Handled daily paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Assisted customers with upholstery selection, inquiries and order customization requests.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Processed daily invoices and billed renewed invoices to clients.
- Routinely answered customer questions regarding merchandise and pricing.
- Contacted customer to follow up on satisfaction of work
Customer Service Representative
AT&T
10.2009 - 01.2010
- Answered a constant flow of customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Met or exceeded service and quality standards every review period.
Education
Associate of Science - Medical Assistant Specialist
Western School of Health And Business
421 7th Avenue, Pittsburgh, PA 152192006
Skills
- Skilled in call center operations
- Exceptional workflow management
- Great communication skills
- Quick learner
- MS Windows proficient
- Strong client relations
- Mediation capability
- Trusted key holder
- Problem-solving abilities
- Call Management
- Data Entry
- Computer Skills
Timeline
Customer Service Representative
CVS Caremark
10.2015 - Current
Customer Service Representative
AT&T
10.2009 - 01.2010
Customer Service Representative
Dream City Upholstery
01.2008 - 10.2015
Associate of Science - Medical Assistant Specialist
Western School of Health And Business