Shadiah Martin
Fort Worth,TX
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration, achieving positive outcomes and adaptable to changing needs. Skilled in communication, showing empathy to build rapport, and conflict resolution.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
CVS Caremark
10.2025 - Current
- Assisted customers with inquiries regarding prescriptions and insurance coverage.
- Provided support in navigating online pharmacy services and mobile applications.
- Resolved customer complaints efficiently, ensuring overall satisfaction with services.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with pharmacy staff to facilitate timely prescription fulfillment.
- Managed high call volume with exceptional professionalism and efficiency.
Store Manager
Extra Space Storage
01.2024 - 12.2025
- Oversaw daily operations, ensuring optimal customer service and facility maintenance.
- Managed inventory levels, implementing efficient storage solutions to maximize space utilization.
- Trained and mentored staff, fostering a collaborative team environment focused on excellence.
- Developed and executed marketing strategies to increase local awareness and drive rentals.
- Implemented safety protocols, ensuring compliance with company standards and regulations.
- Maintained financial records, overseeing budget management and expense control measures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Analyzed operational processes, identifying areas for improvement to enhance efficiency and profitability.
Licensed Cosmetologist
Self-employeed
07.2017 - 01.2024
- Provided personalized hair and skincare consultations to enhance client satisfaction and loyalty.
- Maintained cleanliness and organization of salon tools and workspace to ensure optimal service delivery.
- Developed strong client relationships through effective communication and tailored beauty solutions.
- Implemented inventory management strategies to minimize waste and ensure availability of products.
- Conducted ongoing education on beauty trends and techniques to stay current in industry standards.
- Enhanced service offerings by integrating new treatments based on client feedback and market research.
- Built a loyal clientele base through exceptional customer service and personalized care.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Promoted salon offerings through social media channels, reaching new clients and increasing brand visibility online.
Education
High School Diploma -
Summit International Preparatory
Arlington, TXSkills
- Sales & Customer service
- Strong communication skills
- Adaptability and flexibility
- Call center experience
- Proficient in upselling
- Conflict resolution skills
- Effective relationship management
- Documentation and reporting
- Customer relationship management (CRM) software
- Multitasking and organization
- Prioritization and scheduling
- Calm and professional under pressure
Timeline
Customer Care Representative
CVS Caremark
10.2025 - Current
Store Manager
Extra Space Storage
01.2024 - 12.2025
Licensed Cosmetologist
Self-employeed
07.2017 - 01.2024
High School Diploma -
Summit International Preparatory