Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Barbara Hawkins

Appomattox,VA

Summary

Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Energetic [Job Title] with strong time management skills who thrives in a fast-paced, dynamic environment. Highly motivated sales associate with extensive customer service and sales experience. Excellent communicator with [number] years in a demanding call center environment as a Customer Service Representative.

Overview

7
7
years of professional experience

Work History

Customer service representative

Startek
3512 waterlick rd Lynchburg va 24502
06.2012 - 07.2015
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Met or exceeded service and quality standards every review period.
  • Developed all process controls and metrics for daily management of the Call Center.

Customer service sales representative

Valtim
324 Roseline Ln, Forrest Va
01.2010 - 02.2012
  • Coordinated between billing department and customers to resolve problems.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Placed special merchandise orders for customers.
  • Answered customer questions about product availability and shipment times.

Caregiver

Public Partnership Llc
Gladstone, VA
08.2008 - 09.2010
  • Examined patients and dispensed contraceptives and other medications as needed.
  • Closely monitored acute conditions.
  • Assisted patients with daily functions.
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.

Education

Business Associate - Business Management

American National University
Lynchburg, VA
2016

Skills

  • Exceptional workflow management
  • Persuasive speaker
  • Completed telephone training seminar
  • Call center metrics decoding aptitude
  • Skilled in call center operations
  • Top-rated sales performance
  • Online marketing strategies
  • Customer-oriented
  • Quality control
  • Customer relations
  • Budgeting and finance
  • Family planning services education
  • Patient/family focused

Timeline

Customer service representative

Startek
06.2012 - 07.2015

Customer service sales representative

Valtim
01.2010 - 02.2012

Caregiver

Public Partnership Llc
08.2008 - 09.2010

Business Associate - Business Management

American National University

Similar Profiles

CREATE PROFILE
Barbara Hawkins