Brooke Docalavich
Catawba,NC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks, Barista
11.2025 - 02.2026
- Operated espresso machines and brewing equipment to create high-quality beverages.
- Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in training new baristas on beverage preparation techniques and company policies.
Kennel Assistant
Resherche Kennels
02.2025 - 08.2025
- Assisted in daily care routines for dogs, ensuring cleanliness and comfort.
- Monitored animal health, identifying signs of illness or distress.
- Implemented training protocols to enhance pet behavior and socialization.
- Coordinated feeding schedules, adhering to dietary requirements for various breeds.
Host
Midtown Sundries Denver
02.2023 - 09.2023
- Oversaw register operations to enhance customer service experience. Trained team members on effective transaction processing and customer engagement strategies. Monitored cash flow and implemented best practices for register management.
- Oversaw guest seating operations to enhance overall dining experience. Coordinated with staff to optimize seating efficiency and guest satisfaction. Managed guest flow to maintain a pleasant environment.
- Processed online orders efficiently to enhance customer satisfaction. Assisted customers with phone orders to ensure accurate transactions. Supported team in managing order fulfillment to meet customer needs.
- Oversaw the complete lifecycle of customer orders, from receipt to delivery confirmation.
- Ensured workspace cleanliness and organization to promote efficiency.
Host
Scotties BBQ
06.2020 - 11.2022
- Managed register operations to ensure accurate transactions and efficient customer service.
- Assisted guests with seating arrangements to enhance dining experience. Supported staff in managing guest flow during peak hours. Provided friendly service to ensure guest satisfaction.
- Facilitated online phone order processing to enhance customer service efficiency.
- Executed thorough cleaning and sanitization of dishes to maintain kitchen hygiene standards.
- Streamlined organization of silverware and dishes to enhance operational efficiency.
- Processed guest orders with attention to detail and accuracy.
- Facilitated dining experiences by serving food to patrons with attention to quality and presentation.
- Executed food preparation and cooking processes to ensure high-quality meals.
- Maintained cleanliness and organization of work area to enhance productivity.
Education
High school diploma -
Bandys High School
newton, nc12-2023
Skills
- Effective communication
- Strong organizational skills
- Customer engagement
- Proficient in managing multiple tasks
- Technical proficiency
- Transaction processing skills
- Facilitating online order transactions
- Responding to customer inquiries
Awards
A/B honor roll
Timeline
Barista
Starbucks, Barista
11.2025 - 02.2026
Kennel Assistant
Resherche Kennels
02.2025 - 08.2025
Host
Midtown Sundries Denver
02.2023 - 09.2023
Host
Scotties BBQ
06.2020 - 11.2022
High school diploma -
Bandys High School