Brooke Duhon Jr.
Clanton,AL
Summary
With a proven track record at Sam’s Club, I excel in tire installation and customer service, enhancing safety and satisfaction. My expertise in machinery operation and relationship building has significantly boosted productivity. Achievements include implementing efficient processes and training teams, underscoring my commitment to excellence and team collaboration without compromising on safety or efficiency.
Overview
5
5
years of professional experience
Work History
Tire Technician
Sam’s Club
Tuscaloosa, AL
11.2023 - Current
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Collaborated with team members to complete complex repair jobs effectively and efficiently.
- Delivered outstanding service, addressing client concerns promptly and professionally.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Increased efficiency with meticulous organization of tools and equipment in the workspace.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Inspected and maintained equipment to limit operational disruptions.
- Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
- Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
- Maximized efficiency by coordinating changing and rotating of tires.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
Receiving Manager
Party Wow
Tuscaloosa, AL
02.2021 - 11.2023
- Streamlined receiving processes by implementing efficient inventory management systems.
- Enhanced warehouse organization for smoother operations and improved productivity.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
- Implemented safety protocols to minimize workplace injuries and maintain a safe working environment for all employees.
- Reduced product damage by establishing thorough inspection procedures during the receiving process.
- Managed department budget effectively, optimizing resource allocation for maximum efficiency.
- Collaborated with other department managers to develop cross-functional strategies for maximizing store performance.
- Improved employee retention by providing ongoing training and support, creating a positive work atmosphere.
- Analyzed data trends to forecast inventory needs accurately, preventing stockouts or overstock situations.
- Optimized warehouse layout to maximize storage capacity while maintaining easy access for staff members.
- Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
- Led team meetings focused on continuous improvement initiatives, fostering a culture of collaboration and excellence among staff members.
- Championed environmentally sustainable practices within the warehouse operation by reducing waste generation and promoting recycling efforts where possible.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Gathered and processed merchandise returns.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Pulled, verified, and packaged items for shipment.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Processing Associate
Pilgrims Pride Corp
Enterprise, AL
11.2020 - 02.2021
- Identified and resolved process issues to drive optimal workflow and business growth.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Conducted training and applied change management to achieve desired outcomes.
- Determined and recommended methods to implement improvement opportunities.
- Contributed significantly to the achievement of departmental goals through consistent delivery of high-quality results under tight deadlines.
- Enhanced team productivity with thorough training and ongoing support for new and existing associates.
- Demonstrated strong attention to detail, catching discrepancies before they impacted overall operations or customer satisfaction.
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
- Applied critical thinking skills to identify opportunities for improvement within current workflows or procedures.
Grinder Operator
Feldmeier Equipment Inc.
Montgomery, AL
11.2019 - 11.2020
- Safeguarded machinery longevity through timely inspections, lubrication, and replacement of worn parts as needed.
- Reduced downtime between jobs by efficiently preparing the next job''s materials while current jobs were finishing up in the grinder.
- Streamlined grinding processes by suggesting improvements to existing workflows based on hands-on experience and industry best practices.
- Collaborated with quality control teams to address any non-conformities or defects in finished products promptly, ensuring customer satisfaction.
- Provided comprehensive training for new hires on grinder operation procedures, promoting a culture of knowledge sharing among the team.
- Optimized material removal rates through the selection of appropriate abrasive materials and grinding techniques based on workpiece specifications.
- Boosted operational safety by conducting thorough pre-shift checks on equipment to ensure proper functionality.
- Contributed to waste reduction efforts by accurately measuring materials before processing and minimizing scrap generated during operations.
- Increased product quality with precise material measurements and machine calibrations for optimal grinding results.
- Adhered to standard safety and compliance requirements, decreasing accidents and mishaps.
- Blended, buffed or blasted away hanging burrs using abrasives and tools.
- Set up and ran equipment to complete grinding tasks efficiently and within required timeframes.
Education
GED
Alabama06.2018
Skills
- Tire Installation
- Tire mounting
- Tire balancing
- Wheel Balancing
- Punctuality
- Facility Cleaning
- Safety Procedures
- Troubleshooting abilities
- Air Compressor Operation
- Technical knowledge
- Torque Wrench Operation
- Vehicle Lifting
- Hydraulic Jack Usage
- Time tracking
- Machinery Operation
- Maintenance Management
- Parts Lubrication
- Mounting expertise
- Pressure monitoring
- Customer Service
- Decision-Making
- Wheel Removal
- Hand and Power Tool Operation
- Heavy Lifting
- Tire Rotations
- Safe Vehicle Lifting
- Tire Sensor Resets
- Inventory Maintenance
- Issue Resolution
- Staff Training
- Relationship Building
- Safety Protocols
Timeline
Tire Technician
Sam’s Club
11.2023 - Current
Receiving Manager
Party Wow
02.2021 - 11.2023
Processing Associate
Pilgrims Pride Corp
11.2020 - 02.2021
Grinder Operator
Feldmeier Equipment Inc.
11.2019 - 11.2020
GED