Brooke Duncan
Inverness,FL
Summary
Compassionate individual who currently works as an Evs assistance who is seeking to become more than just a housekeeper, I want to take care of the patients with their needs and wants. I want to make a difference in the patients and families lives.
Overview
11
11
years of professional experience
Work History
Evs Assistance
Hca Florida Citrus Hospital
11.2017 - Current
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned elevators, glass, and planters in public areas.
- Prioritized tasks based on urgency, ensuring prompt attention was given to critical areas requiring immediate attention.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated strong attention to detail, ensuring that all assigned areas met or exceeded the facility''s cleanliness standards.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Contributed to the overall success of the facility by actively participating in continuous improvement initiatives and quality assurance measures.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
- Maximized efficiency through proper use and mixing of chemicals according to manufacturer instructions and safety guidelines.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Provided exceptional customer service to both internal and external customers while maintaining professional demeanor at all times.
- Maintained a safe environment for patients and staff by adhering to infection control policies and procedures.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Collaborated with nursing staff to ensure timely room turnover for incoming patients, minimizing wait times.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Ensured compliance with OSHA regulations through proper handling of biohazardous materials, chemical storage, and equipment maintenance practices.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Assisted in maintaining Joint Commission accreditation with consistent adherence to healthcare facility standards.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Completed daily tasks efficiently while adapting to the changing needs of the facility during peak periods or emergencies.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
Home Health Aide
It’s All About Caring
01.2015 - 11.2017
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Developed individual care plans for clients based on specific needs.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided transportation and appointments management.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Researched and recommended community resources to meet clients' needs.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Improved patients' comfort with massage and application of topical treatments.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided direct personal care and administrative services to clients.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Documented vital statistics and coordinated with health care providers.
- Scheduled and coordinated medical appointments.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Administered medication as directed by physician.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Assisted with end-of-life care.
Housekeeping Assistant
Citrus Hills Health And Rehab
01.2014 - 01.2015
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Cashier
Dollar Tree
01.2014 - 12.2014
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Assisted customers with returns, refunds and resolving transaction issues.
Hotel Housekeeper
Quality Inn Hotel
01.2013 - 01.2014
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
Education
Citrus High School
Inverness, FLSkills
- Team Collaboration
- Strong Work Ethic
- Physical Stamina
- Adaptable and Flexible
- MSDS know
- Feeding Assistance
- First aid and safety
- Recording vital signs
- Daily Charting
- Documentation And Reporting
- Patient transportation
- Home Health Aide (HH
Timeline
Evs Assistance
Hca Florida Citrus Hospital
11.2017 - Current
Home Health Aide
It’s All About Caring
01.2015 - 11.2017
Housekeeping Assistant
Citrus Hills Health And Rehab
01.2014 - 01.2015
Cashier
Dollar Tree
01.2014 - 12.2014
Hotel Housekeeper
Quality Inn Hotel
01.2013 - 01.2014
Citrus High School