Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Hi, I’m
Brooke Eades
Cottonwood Heights,UT
Summary
Overview
24
years of professional experience
Work History
CreditRepair.com Inc. / Progrexion
Strategic Analyst
04.2022 - 06.2023
Job overview
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
- Reviewed internal systems and organized training plans to address areas in need of improvement. 100% of problem areas identified were drastically improved.
CreditRepair.com Inc.
Retention Team Lead
01.2019 - 04.2022
Job overview
- Applied superior negotiation, communication and conflict management skills to maximize customer retention.
- Educate clients on various factors in determining credit worthiness, help build value in CreditRepair.com services and provided member experience that encouraged longstanding relationship.
- Directed and supervised team of 15 engaged in customer retention, credit and credit development.
CreditRepair.Com Inc.
Senior Credit Advisor
02.2018 - 12.2018
Job overview
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Answered over 50 customer communications per day via telephone, email and web chat. Communications advising customer on credit repair progress and educating on establishing positive credit.
JetBlue Airways
Customer Commitment
06.2008 - 08.2013
Job overview
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Resolved escalated issues over phone with customers requesting to speak to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
CityBest.com
Human Resources Manager
12.2003 - 04.2008
Job overview
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Coordinated new hire orientations and provided onboarding and training for new employees.
Citybest.com
Sales Manager
08.1999 - 12.2003
Job overview
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Electric Beach Tanning
Regional Manager
Job overview
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Established and maintained operational standards for 4 locations.
Education
Salt Lake Community CollegeSalt Lake City, UT
University Overview
Color My Nails School Of Nail TechnologyMidvale, UT
Nail Technician
04.2012
University Overview
Brighton High SchoolSalt Lake City, UT
High School Diploma
02.1998
University Overview
Skills
- Leadership
- Team Building
- Client relationship building
- Meeting sales goals
- Attention to Detail
- Good Telephone Etiquette
- Critical Thinking
- Active Listening
- Dependable and Responsible
- Planning and Coordination
- Analytical and Critical Thinking
- Organization and Time Management
Timeline
Strategic Analyst
CreditRepair.com Inc. / Progrexion
04.2022 - 06.2023
Retention Team Lead
CreditRepair.com Inc.
01.2019 - 04.2022
Senior Credit Advisor
CreditRepair.Com Inc.
02.2018 - 12.2018
Customer Commitment
JetBlue Airways
06.2008 - 08.2013
Human Resources Manager
CityBest.com
12.2003 - 04.2008
Sales Manager
Citybest.com
08.1999 - 12.2003
Regional Manager
Electric Beach Tanning
Salt Lake Community College
Color My Nails School Of Nail Technology
Nail Technician
Brighton High School
High School Diploma
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