Brooke Edmondson

• Manage team of onshore and offshore consultants supporting custody accounting systems
• Provide support and guidance in team setting
• Develop strong relationships across technology, business and operations
• Enhance client satisfaction by providing timely support and resolving issues
• Plan and coordinate DR Testing
• Manage Service Now tickets through resolution, including Incident Management, Change Management, Problem Management
• Conduct regular team meetings to review progress, address challenges, and share best practices.

• Provide ongoing support to team members, addressing concerns and resolving issues promptly
• Assist in management of support team
• Coordinate and communicate with business partners, development teams and IT teams
• Build relationships with operations and business partners
• Analyze and identify process improvements
• Provide global support - 24x5 coverage
• Serve as point of contact for support
• Manage Service Now tickets through resolution, including Incident Management, Change Management, Problem Management
• Plan and coordinate DR testing

• Lead role in Change Management for test and production environments
• Lead role in regression testing of development applications

Client: The Northern Trust

• Project support for securities lending conversion; full life-cycle development (C/C++/Powerbuilder interface)
• Create test plans and cases for development applications
• Test development applications for quality assurance
• Perform automated performance testing of development applications
• Execute regression testing of development applications
• Participate in development of regression testing project plan
• Participate in risk identification of project on continuous basis
• Manage deployment of applications to staging and production environments
• Participate in data modeling for projects
• Create and update documentation for support of project and resulting applications

Clients: Richco, Inc., Abbott Laboratories, DSC Logistics

• Programmer/analyst in AS/400 environment.