Brooke Ehman
Naples,FL
Summary
Self motivated and reliable Customer Service and Support Associate with over 15 years experience providing exceptional customer service. Excellent organization, communication, and relationship building skills. Articulate and friendly with a professional demeanor.
Overview
5
5
years of professional experience
Work History
Customer Service and Support Associate
EverCommerce (DrChrono)
Remote
03.2023 - Current
- Provide product technical support for DrChrono customers via chats, calls, tickets using Zendesk, utilizing FullStory, and hosting customer zoom meetings for more in depth troubleshooting
- Route incoming phone calls and triage to correct department while taking detailed notes within tickets and utilizing SalesForce
- Research solutions to customer issues and use all essential customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Front Office Manager
Azul Cosmetic Surgery and Medical Spa
Naples, FL
10.2022 - Current
- Promoted to Front Office Manager for Naples and Bonita Springs locations providing daily oversight of front desk staff
- Created and managed the front desk rotation schedule to maintain adequate coverage
- Conducted weekly and monthly injectable and retail product inventory counts
- Acted as a liaison with billing company regarding patient inquiries and payments
- Conducted new hire onboarding and development of front desk training
- Led front desk staff meetings and assist in quarterly performance reviews
Patient Coordinator
Azul Cosmetic Surgery and Med Spa
Naples, FL
01.2019 - 10.2022
- Answered multi-line phones and schedule patient appointments for 4 locations
- Collected payments and surgical deposits
- Assisted patients with Nextech EMR registration
- Accurately reconciled end of day balance
- Responded to patient inquiries through email, MyMedLeads, Liine, and Klara platforms
Education
Bachelor of Arts - Psychology
Florida Gulf Coast University
Fort Myers, FL12.2013
Skills
- Client Relations
- EHR systems
- SalesForce/Zendesk/Microsoft Office
- Data Entry
- Technical Support
- Written and oral communication
Timeline
Customer Service and Support Associate
EverCommerce (DrChrono)
03.2023 - Current
Front Office Manager
Azul Cosmetic Surgery and Medical Spa
10.2022 - Current
Patient Coordinator
Azul Cosmetic Surgery and Med Spa
01.2019 - 10.2022
Bachelor of Arts - Psychology
Florida Gulf Coast University
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