Paul Rodriguez
Queens,USA
Summary
Dynamic customer service professional with extensive experience supporting clients in fast-paced, high-standard environments. Expertise in effective communication, promptly addressing customer concerns, and ensuring timely resolutions while upholding company policies and service excellence. Eager to contribute to a customer-facing role that prioritizes professionalism, accuracy, safety, teamwork, and client satisfaction. Committed to fostering positive relationships and enhancing the overall customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Support Associate
Tiffany and Co.
01.2023 - Current
- Respond promptly to service-related issues, coordinating with repairs, polishing, and quality departments to resolve concerns in a timely manner.
- Communicated service updates and timelines to ensure customers received prompt responses.
- Maintained accuracy and efficiency under time-sensitive service deadlines.
- Provide accurate service updates and order status information to support customer satisfaction and follow-ups.
- Managed over 50 customer calls per day.
- Resolved complex inquiries through effective communication and problem-solving skills.
Customer Service Quality Associate
Tiffany and Co.
03.2022 - 12.2022
- Handle time-sensitive requests while maintaining attention to detail, professionalism, and adherence to company policies.
- Coordinated with multiple departments to resolve service-related issues promptly and prevent delays.
- Maintained detailed documentation to support customer inquiries and follow-ups.
- Support customer service operations by documenting service actions, resolutions, and special instructions to ensure continuity of care.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
Customer Service Operations Associate (POS & Support)
Tiffany and Co.
08.2021 - 03.2022
- Ensure customer orders meet quality, presentation, and brand standards before final delivery, reducing delays and customer complaints.
- Communicate daily with customer service teams and internal clients to address customer inquiries, service requests, and delivery timelines.
- Resolved discrepancies efficiently to maintain customer satisfaction.
- Operated POS systems to process cash, credit, and digital payments accurately.
Customer Service & Logistics Lead
Rolex USA
09.2017 - 01.2021
- As a point of contact for customer service inquiries regarding shipment status and delivery timelines.
- Worked with internal and external clients to ensure accurate and timely order fulfillment.
- Resolved service issues promptly while maintaining company and security standards.
- Trained and mentored team members on customer service communication and resolution procedures.
- Oversaw daily logistics operations, ensuring timely delivery and adherence to company standards.
- Managed inventory control processes, improving accuracy and reducing excess stock levels.
Education
High School Diploma -
Voyages Preparatory High School
NY06-2012
Skills
- Office 365
- Safety & compliance
- Client Satisfaction
- Team collaboration
- Microsoft Excel Data entry, spread sheets
- POS & Payment Processing
- Communication & Problem-solving
- Quality Control
- Ticketing System
- GIA-AJP certified
- Inventory Control
- CRM software
- Customer service excellence
Certification
- Applied Jewelry Professional (AJP) – Gemological Institute of America (GIA), 02/2025
- Customer Service Agent Cord – Flagship University (FSU), Dallas TX. 11/2012
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Support Associate
Tiffany and Co.
01.2023 - Current
Customer Service Quality Associate
Tiffany and Co.
03.2022 - 12.2022
Customer Service Operations Associate (POS & Support)
Tiffany and Co.
08.2021 - 03.2022
Customer Service & Logistics Lead
Rolex USA
09.2017 - 01.2021
High School Diploma -
Voyages Preparatory High School