Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SalesAssociate

Brooke Emerson

Indianapolis,IN

Summary

Dynamic and results-driven professional with extensive experience in customer service at Salvage & Co. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in teamwork and time management, consistently fostering a positive environment while achieving operational goals. Reliable and adaptable, with a strong focus on delivering quality results.

Overview

16
16
years of professional experience

Work History

Sales Associate

Salvage & Co
01.2025 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Organized merchandise displays to optimize store layout and improve visibility.
  • Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
  • Engaged with customers to build rapport and foster loyal relationships through exceptional service.
  • Adapted quickly to new sales promotions and product knowledge for informed customer interactions.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Banquet Server

Indianapolis Zoo
03.2024 - 10.2024
  • Set up banquet spaces according to event specifications and client requirements.
  • Served food and beverages efficiently, ensuring guest satisfaction throughout events.
  • Assisted in coordinating dining logistics for smooth service execution during high-volume events.
  • Maintained cleanliness of service areas, adhering to health and safety standards.
  • Adapted to changing event needs, providing flexible support for various types of gatherings.
  • Engaged with guests to enhance their experience and address any inquiries or concerns promptly.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Lab Technician

Clinic For Women
11.2016 - 06.2024
  • Conducted routine laboratory tests to ensure accurate results and adherence to safety protocols.
  • Operated and maintained laboratory equipment, ensuring optimal performance and reliability.
  • Assisted in sample preparation, following established procedures for consistency and accuracy.
  • Documented test results meticulously, contributing to comprehensive lab reports for analysis.
  • Collaborated with team members to troubleshoot issues and improve workflow efficiency.
  • Maintained documentation on tests performed in lab.
  • Prepared reagents, media and solutions to use for laboratory testing and analysis.

Package Handler Supervisor

UPS
02.2010 - 10.2016
  • Supervised daily package processing operations, ensuring adherence to safety and quality standards.
  • Trained and mentored new staff on efficient handling and sorting procedures.
  • Implemented process improvements that enhanced workflow efficiency in package handling.
  • Developed training programs focused on safety protocols and best practices in package handling.
  • Trained new employees on proper handling techniques and company policies, leading to decreased turnover rates among staff members.
  • Collaborated with other department supervisors to optimize workflow processes across all shifts.
  • Delegated tasks effectively based on individual strengths while fostering teamwork.
  • Reduced package damage rates through thorough employee training and adherence to safety protocols.
  • Promoted employee recognition programs to motivate high-performing team members.

Education

High School Diploma -

Pike High School
Indianapolis, IN
06-2008

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Reliable and punctual
  • Multi-tasking strength
  • Verbal/written communication
  • Conflict resolution

Accomplishments

  • Completed a 28 day Rehabilitation Program 10/2024 with The Recovery Village of Indianapolis. Continued Sober Living Program with Seeds of Hope and completed that program 07/2025

Timeline

Sales Associate

Salvage & Co
01.2025 - Current

Banquet Server

Indianapolis Zoo
03.2024 - 10.2024

Lab Technician

Clinic For Women
11.2016 - 06.2024

Package Handler Supervisor

UPS
02.2010 - 10.2016

High School Diploma -

Pike High School

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