Brooke Emerson
Peer Recovery Specialist
Indianapolis,IN
Summary
Experienced recovery professional with strong background in peer support and mental health services. Known for effective team collaboration and delivering impactful results. Skilled in crisis intervention, advocacy, and motivational interviewing. Adaptable and reliable, ensuring high standards are consistently met.
Overview
16
16
years of professional experience
Work History
Peer Recovery Apprentice
Sandra Eskenazi Mental Health Center
720 Eskenazi Ave
10.2025 - Current
- Conducted assessments to identify barriers to recovery, ensuring personalized interventions for clients.
- Facilitated peer support groups, promoting recovery-oriented practices and fostering community engagement.
- Implemented training sessions on recovery strategies, enhancing team knowledge and service delivery quality.
- Advocated for clients' rights within treatment settings, ensuring their voices are heard in care decisions.
- Participated in ongoing training opportunities to stay current with industry trends and enhance professional expertise as a Peer Recovery Specialist.
- Coordinated closely with clinical staff regarding updates on client progress or concerns that may require additional intervention or support.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each client''s unique needs.
- Developed individual recovery plans tailored to unique needs, enhancing client empowerment and motivation.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Documented case management activity for accurate, reliable records.
- Supported clients with compassionate, empathetic face-to-face counseling.
Sales Associate
Salvage & Co
Indianapolis, IN
01.2025 - 10.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Organized merchandise displays to optimize store layout and improve visibility.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Engaged with customers to build rapport and foster loyal relationships through exceptional service.
- Adapted quickly to new sales promotions and product knowledge for informed customer interactions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Banquet Server
Indianapolis Zoo
Indianapolis, IN
03.2024 - 10.2024
- Set up banquet spaces according to event specifications and client requirements.
- Served food and beverages efficiently, ensuring guest satisfaction throughout events.
- Assisted in coordinating dining logistics for smooth service execution during high-volume events.
- Maintained cleanliness of service areas, adhering to health and safety standards.
- Adapted to changing event needs, providing flexible support for various types of gatherings.
- Engaged with guests to enhance their experience and address any inquiries or concerns promptly.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Lab Technician
Clinic For Women
Indianapolis, IN
11.2016 - 06.2024
- Conducted routine laboratory tests to ensure accurate results and adherence to safety protocols.
- Operated and maintained laboratory equipment, ensuring optimal performance and reliability.
- Assisted in sample preparation, following established procedures for consistency and accuracy.
- Documented test results meticulously, contributing to comprehensive lab reports for analysis.
- Collaborated with team members to troubleshoot issues and improve workflow efficiency.
- Maintained documentation on tests performed in lab.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
Package Handler Supervisor
UPS
Indianapolis, IN
02.2010 - 10.2016
- Supervised daily package processing operations, ensuring adherence to safety and quality standards.
- Trained and mentored new staff on efficient handling and sorting procedures.
- Implemented process improvements that enhanced workflow efficiency in package handling.
- Developed training programs focused on safety protocols and best practices in package handling.
- Trained new employees on proper handling techniques and company policies, leading to decreased turnover rates among staff members.
- Collaborated with other department supervisors to optimize workflow processes across all shifts.
- Delegated tasks effectively based on individual strengths while fostering teamwork.
- Reduced package damage rates through thorough employee training and adherence to safety protocols.
- Promoted employee recognition programs to motivate high-performing team members.
Education
High School Diploma -
Pike High School
Indianapolis, IN06-2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Goal oriented
- Reliable and punctual
- Multi-tasking strength
- Verbal/written communication
- Conflict resolution
- Relationship building
- Continuing education
Accomplishments
- Completed a 28 day Rehabilitation Program 10/2024 with The Recovery Village of Indianapolis. Continued Sober Living Program with Seeds of Hope and completed that program 07/2025
Certification
- Certified Peer Recovery Coach - Associate CPRC-A, ICAADA - January 2026
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Peer Recovery Apprentice
Sandra Eskenazi Mental Health Center
10.2025 - Current
Sales Associate
Salvage & Co
01.2025 - 10.2025
Banquet Server
Indianapolis Zoo
03.2024 - 10.2024
Lab Technician
Clinic For Women
11.2016 - 06.2024
Package Handler Supervisor
UPS
02.2010 - 10.2016
High School Diploma -
Pike High School