Brooke Emery

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• Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Generated quotes and proposals for clients to match individual needs.
• Negotiated contracts with clients to establish best coverage with lowest cost.
• Developed sales strategies to increase sales of insurance policies.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Served high customer volumes during special events, nights, and weekends.

• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Adhered to safe work practices, food safety regulations, and corporate guidelines.