Jesenia Torres
Allentown,PA
Summary
Personable Member Experience Associate offering 11 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
11
11
years of professional experience
2
2
Certifications
1
1
Language
Work History
Member Experience Associate
First Commonwealth Federal Credit Union (Remote)
08.2023 - Current
- Maintained detailed records of member interactions, ensuring accurate follow-up and timely resolution of issues.
- Collaborated with team members to achieve shared goals and improve overall member experience.
- Addressed escalated concerns with professionalism and tact, restoring trust in our organization''s commitment to customer satisfaction.
- Educated members on the benefits of various programs and services, increasing engagement levels and retention rates.
Sr. Specialist, Relationship banker
Santander Bank
02.2022 - 07.2023
- Managed new/existing accounts, Lending products for business and personal clients, Worked with in-house Financial Consultant experts with presenting products, ATM custodian- servicing once a week and adding money twice a week
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
PB U.S Sales Support Analyst
Citibank (Remote)
01.2021 - 02.2022
- Analysis of sales, outcomes, opportunities, and proposal creations, Assisted multiple production support functions to aid fulfill requirements, Recommend new options to enhance productivity in client necessities
- Optimized sales pipeline management through meticulous tracking of leads, opportunities, and deals.
Personal Banker
Wells Fargo
09.2013 - 07.2018
- Resolving customer concerns and offering products that meet financial needs, Provided exceptional customer service and received rewards, Exceeding sale goals
- Managed complex credit applications; negotiated terms and conditions which resulted in increased loan approvals for qualified borrowers.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
Education
High School Diploma -
Whitehall High School
Whitehall, PA 05.2001 -
Skills
Bilingual (English/Spanish)
undefinedCertification
NMLS
Cellular Phone
484-640-6003
Timeline
Member Experience Associate
First Commonwealth Federal Credit Union (Remote)
08.2023 - Current
Sr. Specialist, Relationship banker
Santander Bank
02.2022 - 07.2023
PB U.S Sales Support Analyst
Citibank (Remote)
01.2021 - 02.2022
Personal Banker
Wells Fargo
09.2013 - 07.2018
High School Diploma -
Whitehall High School
05.2001 -
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