Summary
Overview
Work History
Education
Skills
Certification
Cellular Phone
Timeline
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Jesenia Torres

Allentown,PA

Summary

Personable Member Experience Associate offering 11 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

11
11
years of professional experience
2
2
Certifications
1
1
Language

Work History

Member Experience Associate

First Commonwealth Federal Credit Union (Remote)
08.2023 - Current
  • Maintained detailed records of member interactions, ensuring accurate follow-up and timely resolution of issues.
  • Collaborated with team members to achieve shared goals and improve overall member experience.
  • Addressed escalated concerns with professionalism and tact, restoring trust in our organization''s commitment to customer satisfaction.
  • Educated members on the benefits of various programs and services, increasing engagement levels and retention rates.

Sr. Specialist, Relationship banker

Santander Bank
02.2022 - 07.2023
  • Managed new/existing accounts, Lending products for business and personal clients, Worked with in-house Financial Consultant experts with presenting products, ATM custodian- servicing once a week and adding money twice a week
  • Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
  • Established strong working relationships with clients through exceptional customer service and proactive communication efforts.

PB U.S Sales Support Analyst

Citibank (Remote)
01.2021 - 02.2022
  • Analysis of sales, outcomes, opportunities, and proposal creations, Assisted multiple production support functions to aid fulfill requirements, Recommend new options to enhance productivity in client necessities
  • Optimized sales pipeline management through meticulous tracking of leads, opportunities, and deals.

Personal Banker

Wells Fargo
09.2013 - 07.2018
  • Resolving customer concerns and offering products that meet financial needs, Provided exceptional customer service and received rewards, Exceeding sale goals
  • Managed complex credit applications; negotiated terms and conditions which resulted in increased loan approvals for qualified borrowers.
  • Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.

Education

High School Diploma -

Whitehall High School
Whitehall, PA
05.2001 -

Skills

Bilingual (English/Spanish)

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Certification

NMLS

Cellular Phone

484-640-6003

Timeline

Member Experience Associate

First Commonwealth Federal Credit Union (Remote)
08.2023 - Current

Sr. Specialist, Relationship banker

Santander Bank
02.2022 - 07.2023

PB U.S Sales Support Analyst

Citibank (Remote)
01.2021 - 02.2022

Personal Banker

Wells Fargo
09.2013 - 07.2018

High School Diploma -

Whitehall High School
05.2001 -

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Jesenia Torres