Jesus Ruiz
Whittier,CA
Summary
Member Experience professional prepared to enhance customer satisfaction and streamline processes. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Strong in conflict resolution, communication, and relationship-building. Reliable, proactive, and skilled in delivering exceptional member experiences. My history in the programs I've been in, reflect who I am as a worker and show how great of an addition I can be in your team.
Overview
5
5
years of professional experience
Work History
Member Experience Associate
Planet Fitness
08.2024 - 06.2025
- Built strong relationships with members through clear communication, empathy, and active listening skills.
- Utilized CRM systems effectively to manage member information efficiently while maintaining strict confidentiality protocols.
- Proactively identified potential issues affecting members, taking action to mitigate negative impacts on their experiences.
- Maintained detailed records of member interactions, ensuring accurate follow-up and timely resolution of issues.
- Educated members on the benefits of various programs and services, increasing engagement levels and retention rates.
- Enhanced member satisfaction by promptly addressing concerns and providing personalized solutions.
Relocation Laborer
Chipman Relocation & Logistics
03.2020 - 05.2023
- Improved client satisfaction by providing efficient and timely packing and unpacking services.
- Reduced damage claims by carefully wrapping and securing items for transport.
- Enhanced teamwork and communication skills through collaboration with fellow laborers on relocation projects.
- Provided excellent customer service through clear communication and addressing any concerns during the relocation process.
- Demonstrated flexibility and adaptability by handling a variety of assignments, ranging from residential moves to corporate relocations.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Followed verbal and written instructions to properly move and ship products.
Education
Associate of Arts - Music Education
Fullerton College
Fullerton, CA12-2027
California High School
06.2023
Skills
- Bilingual in English and Spanish
- Group facilitation
- Exceptional communication
- Patience and composure
- Effective decision making
- Customer service
- Workflow optimization
- Point-of-sale system
- Time management
- Multitasking
Timeline
Member Experience Associate
Planet Fitness
08.2024 - 06.2025
Relocation Laborer
Chipman Relocation & Logistics
03.2020 - 05.2023
California High School
Associate of Arts - Music Education
Fullerton College