Mercedes Cullinan
Vallejo,CA
Summary
Proficient leader with strong coaching skills, committed to utilizing strengths for continuous personal and professional advancement.
Overview
11
11
years of professional experience
Work History
Member Experience Associate
AAA
Vallejo, California
12.2024 - 04.2025
- Managed membership updates, payments, renewals, and account changes in AAA systems to ensure accuracy and member satisfaction.
- Promoted AAA products and services during member service conversations to drive upselling of credit cards, smart home security systems, auto travel, and AAA memberships.
- Consistently met/exceeded sales goals and targets.
- Prepared cash deposits, reconciled and balanced cash drawers.
- Processed international driver licenses and served as a concierge for DMV services.
Shift Manager
Fog City Dogs
San Francisco, California
02.2018 - 06.2024
- Managed shift operations at Fog City Dogs' dog daycare and boarding facility.
- Coordinated staff schedules, break coverage, and daily team assignments to ensure smooth operations.
- Monitored dog playgroups, kennel areas, and facility cleanliness throughout shifts.
- Trained new team members on safety, handling, and customer service procedures.
- Developed and implemented upselling techniques that enhanced team performance and contributed to revenue goals.
- Planned and executed special events like holiday sales and promotional campaigns to boost customer engagement.
- Counted cash drawers and balanced registers at the end of each shift.
Assistant Manager
Safeway
Mill Valley, CA
01.2014 - 01.2018
- Managed center store operations, ensuring efficient daily workflow.
- Facilitated hiring, onboarding, and staff development to foster a positive work environment.
- Assisted department managers in achieving sales and merchandising targets through strategic collaboration.
- Cultivated vendor relationships to enhance store displays
- Balanced and reconciled cash drawers throughout the day.
Education
General Education Prerequisites -
Solano Community College
01-2014
Diploma - High School
Beyer High School
Modesto, CA01-2008
Skills
- Bilingual (Spanish)
- Cash handling
- Shrink/Inventory management
- 8 Years Managerial, Marketing and Sales experience
- 18 years Excellent Customer Service
- Team and Relationship Building
- Membership retention
- Creativity and Problem Solving
- Time Management
- Project Management
- Sales upselling
- Staff training
Timeline
Member Experience Associate
AAA
12.2024 - 04.2025
Shift Manager
Fog City Dogs
02.2018 - 06.2024
Assistant Manager
Safeway
01.2014 - 01.2018
General Education Prerequisites -
Solano Community College
Diploma - High School
Beyer High School