Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke English

Meridian,ID

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Apple Specialist

Apple
Meridian, Idaho
08.2016 - 11.2016
  • Demonstrated knowledge of Apple products to enhance customer understanding.
  • Handled technical support inquiries and resolved issues effectively.
  • Maintained a comprehensive knowledge of current Apple products and services.

Front Desk Assistant

System Kleen & Restoration
Meridian, Idaho
01.2016 - 10.2016
  • Managed appointment scheduling and coordinated client visits efficiently.
  • Maintained cleanliness and organization of the front desk area.
  • Processed incoming calls, directing them to appropriate departments promptly.
  • Assisted in handling customer complaints with professionalism and empathy.
  • Collaborated with team members to ensure smooth daily operations.

DirecTV

Customer Service Rep
Boise, Idaho
01.2015 - 01.2016
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers through phone conversations.
  • Spoke with customers by phone and engaged in conversation through use of effective interpersonal and people skills.

Front Desk Receptionist

Idaho Athletic Club
Caldwell, ID
01.2014 - 12.2014
  • Greeted members and guests, providing a welcoming environment at the fitness center.
  • Managed phone calls, directing inquiries to appropriate staff or departments.
  • Scheduled appointments and classes, ensuring efficient use of facility resources.
  • Maintained reception area cleanliness, creating a professional atmosphere for visitors.

Clerk

Claires Stores Inc
Nampa, ID
04.2012 - 04.2013
  • Processed customer transactions efficiently at Claires Stores Inc.
  • Assisted with inventory management and stock replenishment tasks daily.
  • Maintained organized and visually appealing store displays for products.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.

Visual Merchandiser

Abercrombie & Fitch Kids
Boise, ID
01.2011 - 11.2011
  • Developed and implemented visual displays to enhance product presentation.
  • Collaborated with marketing team to align visual merchandising with promotional campaigns.
  • Conducted regular assessments of display effectiveness and made adjustments as needed.

Education

GED -

College of Western Idaho
Nampa, ID
01-2010

Skills

  • Customer service
  • Visual merchandising
  • Time management
  • Attention to detail
  • Data entry
  • Scheduling appointments
  • Cash handling
  • Technical support
  • Client communication
  • Sales experience
  • Restocking

Timeline

Apple Specialist

Apple
08.2016 - 11.2016

Front Desk Assistant

System Kleen & Restoration
01.2016 - 10.2016

DirecTV

Customer Service Rep
01.2015 - 01.2016

Front Desk Receptionist

Idaho Athletic Club
01.2014 - 12.2014

Clerk

Claires Stores Inc
04.2012 - 04.2013

Visual Merchandiser

Abercrombie & Fitch Kids
01.2011 - 11.2011

GED -

College of Western Idaho

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