Brooke Evans
Valdosta,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Profitfinders
Atlanta, GA
08.2009 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Managed many accounts at once
- Assisted CEO in maintaining updated account records and data management
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Childcare Assistant
Children’s Friend Daycare
Valdosta, Georgia
01.2008 - 07.2009
- Ensured compliance with relevant legislation, standards and regulations.
- Observed and monitored the safety of all children in care.
- Maintained accurate records of daily attendance and other related information.
- Maintained a clean, organized classroom environment conducive to learning.
- Maintained accurate records of attendance, meals served, medication administered.
- Collaborated with colleagues to provide a high standard of care for each child.
- Provided safe and nurturing environment for children of all ages.
Server
Texas Roadhouse
Valdosta, Georgia
12.2005 - 02.2008
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
Education
High School Diploma -
Lowndes High School
Valdosta, GA05-2007
Early Childhood Education
South Georgia State College
Douglas, GASkills
- Product Knowledge
- Communications
- Teamwork
- Consultative Sales
- Compassion
- Task Oriented
- Organized
- Account updating
- Information Security
- Scheduling
- Data Entry
- Complaint resolution
- Inbound and Outbound Calling
- Appointment Scheduling
- Customer Relations
- Professional telephone demeanor
- Business development understanding
Timeline
Customer Service Representative
Profitfinders
08.2009 - Current
Childcare Assistant
Children’s Friend Daycare
01.2008 - 07.2009
Server
Texas Roadhouse
12.2005 - 02.2008
High School Diploma -
Lowndes High School
Early Childhood Education
South Georgia State College