Brooke Fredrick
Appleton,WI
Summary
Customer-focused professional with experience in sales leadership, customer support and a passion for exceptional service. Proven skills in team management, problem-solving, and creating positive client experiences. Currently pursing a career in Aesthetics to combine technical expertise with a dedication to skincare and wellness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Innformation Systems
Rochester, MN
08.2018 - 10.2024
- Provided technical support to customers via phone and email.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Participated in team meetings to discuss strategies for improving customer experience.
Sales Lead
Soma
Rochester, MN
07.2015 - 08.2024
- Greeted and assisted customers to foster positive experiences.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Listened to customer needs to identify and recommend best products and services.
- Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.
- Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
- Conducted daily store operations, including opening and closing procedures.
Education
Aesthetics
The Salon Professional Academy
Appleton, WI03-2025
High School Diploma -
Berlin High School
Berlin, WI06-2009
Skills
- Software proficiency (InnfusionWeb, GoToMeeting)
- Customer relationship management (CRM)
- Technical troubleshooting
- Remote support tools
- Multitasking and organization
- Customer engagement
- Staff oversight
- Store operations
- Cross-selling techniques
- Client consultation
- Time management for client scheduling and treatments
- Facial treatments
- Skin analysis
- Chemical peels
- Facial and body waxing
- Eyelash extensions
- Makeup application
- Sanitation and infection control
Certification
- Certified in Elan Eyelash Extensions
- Certified in MUD Makeup Application (Make-up Designory)
- Esthetician License
Timeline
Customer Support Specialist
Innformation Systems
08.2018 - 10.2024
Sales Lead
Soma
07.2015 - 08.2024
Aesthetics
The Salon Professional Academy
High School Diploma -
Berlin High School
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