Brooke Frontczak
Mesa,AZ
Summary
Results-oriented Coordinator with 10 years of experience in managing corporate events, client travel programs, and multi-vendor logistics. Expertise in hospitality, sales, and digital marketing, complemented by a minor in Interior Design. Skilled in organizing complex projects, maintaining budgets, and nurturing lasting client relationships while contributing to digital and creative initiatives.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Retreat Designer
Flok
09.2021 - 06.2022
- Designed and coordinated corporate offsite meetings and retreats end-to-end, building detailed timelines and budgets that kept every event on schedule and on target financially.
- Managed attendee registration, travel, and accommodations for each retreat as primary client contact, resolving service issues promptly to ensure seamless experiences.
- Collaborated with hotels, banquet managers, and destination management companies to align food and beverage, A/V, and manifest details with client visions, enhancing event satisfaction.
- Coordinated workflows across Asana, Google Workspace, Zoom, Calendly, Slack, and Travefy to ensure clear communication and synchronization among teams and vendors.
Group Travel Coordinator
STA Travel
Tempe, AZ
01.2014 - 08.2020
- Coordinated international and domestic travel programs for university and study-abroad clients, serving as the primary liaison among clients, hotels, airlines, and tour operators.
- Prepared and managed proposals, contracts, and pre-departure materials, proactively resolving itinerary conflicts to ensure seamless client experiences.
- Handled high-volume, peak-season demands with Salesforce, Amadeus GDS, Citrix DTM, and DocuSign, maintaining accuracy and high standards of client care.
- Built lasting client relationships through consistently professional, attentive service — recognized as a top performer in sales and conversion rate department-wide.
Digital Marketing Intern
Tallwave (Ethology)
Scottsdale, AZ
06.2013 - 01.2014
- Developed digital marketing strategies for business clients and generated monthly performance reports using Google Workspace, Google AdSense, and WordPress to inform strategy adjustments.
- Supported social channel growth and collaborated with senior marketers to present research findings in monthly client account-review meetings.
Event Coordinator Assistant
Villa Siena
Gilbert, AZ
08.2012 - 12.2012
- Coordinated logistics for weddings and corporate events at a premier venue.
- Streamlined organization of digital and physical files to enhance support for fast-paced events and marketing teams.
- Managed vendor relationships to ensure seamless event execution and setup.
- Streamlined organization of digital and physical files to enhance support for fast-paced events and marketing teams.
Education
Bachelor of Arts - Communication — Minor in Interior Design
Arizona State University
Tempe, AZ 08.2009 - 05.2013
Skills
- Travel management
- Cross-team liaison
- Social media support
- Project management tools
- Project management
- Event planning
- Budget management
- Creative design layouts
- Client presentation delivery
- Branding and identity
Personal Information
Title: Coordinator & Creative Project Manager — Events Client Relations Digital Content
Timeline
Retreat Designer
Flok
09.2021 - 06.2022
Group Travel Coordinator
STA Travel
01.2014 - 08.2020
Digital Marketing Intern
Tallwave (Ethology)
06.2013 - 01.2014
Event Coordinator Assistant
Villa Siena
08.2012 - 12.2012
Bachelor of Arts - Communication — Minor in Interior Design
Arizona State University
08.2009 - 05.2013