Brooke Fullen
Hamden,CT
Summary
Results-driven professional with expertise in technology, education, and team leadership. Trains and develops team members, resolves issues, and strengthens customer relationships. Coaches peers, prioritizes workloads, and collaborates across teams to meet organizational objectives while fostering accountability and continuous improvement.
Overview
13
13
years of professional experience
Work History
Software Support Specialist
Ministry Brands
Aurora, Colorado
05.2021 - Current
- Served as trusted resource for team leadership, delivering product knowledge, managing complex escalations, and ensuring smooth daily operations.
- Assumed additional team leadership responsibilities during management absences, independently addressing day-to-day concerns and coordinating workloads.
- Took ownership of assigned projects and process improvements, collaborating with leadership and colleagues to implement solutions and support team objectives.
- Conducted technical training sessions to educate users and new hires on effective use of company products.
- Troubleshot complex technical issues across multiple church management software modules, researched root causes and coordinated with cross-functional teams to investigate bugs and facilitate resolutions.
- Cultivated strong client relationships through professional communication, active listening, and dedication to quality support.
Hostess, Server, Head Trainer
Yardhouse
San Antonio, Texas
08.2015 - 05.2021
- Maintained detailed records of training activities, ensuring accurate tracking of attendance, evaluations, and assessments for improved training outcomes.
- Provided training to new servers to enhance service quality and compliance with procedures.
- Developed creative strategies for increasing sales volume through cross-selling techniques.
- Collaborated with multiple departments to enhance interdepartmental communication and streamline operations.
- Mastered POS (point of sale) system to accurately input orders and process payments.
- Responded quickly to complaints from guests and took appropriate action to resolve them.
- Executed front-of-house tasks to create memorable dining experiences, fostering customer loyalty and repeat visits.
Teacher - 2nd Grade
Scobee Elementary
San Antonio, Texas
08.2018 - 01.2020
- Managed classroom behavior with clear expectations and consistent discipline routines.
- Engaged parents and guardians to discuss student performance and address classroom concerns, fostering a supportive learning environment.
- Tutored students needing extra help and provided tailored practice work to enhance understanding of key concepts.
- Assessed student progress through assignments, quizzes, and classroom observation
- Planned literacy, math, science, and social studies lessons for elementary learners
- Collaborated with colleagues in curriculum planning and setting teaching goals, ensuring cohesive student support across grades.
Shift Leader, Cashier, Trainer
Orange Leaf
San Antonio, Texas
09.2013 - 07.2015
- Recorded training activities, including attendance and evaluations, to support employee development.
- Processed checks, debit and credit cards, EBTs, refunds, product coupons, and gift certificates.
- Maintained security of cash register by accurately counting the available cash at the beginning and end of each shift
- Recognized by owners of businesses for providing efficient service with a high degree of accuracy.
- Tracked employee attendance, sales figures, cash flow, and stock inventory to ensure operational accuracy.
- Identified areas of improvement and recommended solutions for enhancing overall store operations.
- Demonstrated proficiency in problem-solving techniques when addressing customer complaints or operational issues.
- Organized team-building activities to enhance collaboration and morale among employees. that promoted teamwork among employees through organized activities and events.
Education
Bachelor of Arts (B.A.) - Education/Interdisciplinary Studies
University of Texas At San Antonio
San Antonio, TX, US12-2018
Skills
- Technical troubleshooting
- Customer Service (10 years)
- Cross-Functional Collaboration
- Employee Coaching & Development
- Independent Decision-Making
- Verbal and written communication
- Differentiated instruction
- Team coordination
Accomplishments
- Ministry Brands Spotlight March 2026
- Promoted to Tier 2 Support Rep
- Graduated Magna Cum Laude
- Deans's list 2015, 2016, 2017, 2018
- Head Trainer (YardHouse)
- Shift Leader, Head Trainer (Orange Leaf)
Timeline
Software Support Specialist
Ministry Brands
05.2021 - Current
Teacher - 2nd Grade
Scobee Elementary
08.2018 - 01.2020
Hostess, Server, Head Trainer
Yardhouse
08.2015 - 05.2021
Shift Leader, Cashier, Trainer
Orange Leaf
09.2013 - 07.2015
Bachelor of Arts (B.A.) - Education/Interdisciplinary Studies
University of Texas At San Antonio