Brooke Graffam
20 Cleeve St. Apt 3 Portland,ME
Summary
Goal-oriented Small Business Owner with superior customer service, attention to detail, and passion.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Independent Business Owner
Studio 88 Salon
Yarmouth, Maine
12.2017 - Current
- Input income and expense details into database to track business finances and address variances.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided elite customer service.
- Promoted business via social media to generate leads.
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments and created client records.
- Created marketing advertisements to increase awareness of services and boost sales.
- Helped clients achieve confidence.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Performed services for major events such as beauty pageants, and weddings.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Cosmetologist
Looking Glass
Brunswick, Maine
08.2013 - 12.2017
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Created marketing advertisements to increase awareness of services and boost sales.
- Helped clients achieve confidence.
- Maintained regular client list.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Performed services for major events such as beauty pageants, and weddings.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Cosmetologist
Ferricchia Hair Salon
Portland, Maine
01.2011 - 08.2013
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped clients achieve confidence.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Performed services for major events such as beauty pageants, and weddings.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Business And Art
Loyola University New Orleans
New Orleans, LAPhotography
Southern Maine Community College
South Portland, MECosmetology
Empire Beauty School
Portland, ME12.2011
Skills
- Complex Problem Solving
- Strategic Planning and Execution
- Integrity and Transparency
- Approachable and Outgoing
- Articulate Communication
- Adaptable and Flexible
- Thrive Under Pressure
Accomplishments
Achieved a full client list
Received "Best of the Knot" 2021
Received "Best of the Knot" 2022
Successfully maintained business and thrived after the COVID-19 shut down
Art exhibit (Photography) at Southern Maine Community College
Art exhibit (Photography) at Points of View Gallery in Brunswick Maine
Certification
Notary
Wilderness First Responder-To be completed 5/7/22
Volunteer Work
Co-directed a private summer camp for kids
Duties: Activity planning, trail maintenance, hut building, nature studies
North Yarmouth, Maine
2005
Skills Coach at a kids softball clinic
Mt. Ararat High School
Topsham, Maine
2004-2009
International Teacher (to Tamil speaking children)
Duties: Planning and performing interactive lessons, and assisting the orphanage with updates to restrooms/water source/school/sleeping accommodations
Chennai, India
2014
Philanthropy
Prathyasha Orphanage
Seva Samajam Children's Home
Light Partnership
Kismet Cliff Run
Miles for Mills 5K
Mary's Walk 5K
BarnArts 10K
Zion Half Marathon
Personal Accomplishments
Hiked each NH 48 4K ft mountains 9/20-12/21
Completed a solo Pemi loop in a day 6/21
Completed a winter Presidential Traverse 3/20
References
Danielle Lavoie (Colleague)
(207) 844-0851
Kim Elwell (Former employer)
(207) 729-1861
Jessica Quick (Colleague)
(207 )504-0314
Timeline
Independent Business Owner
Studio 88 Salon
12.2017 - Current
Cosmetologist
Looking Glass
08.2013 - 12.2017
Cosmetologist
Ferricchia Hair Salon
01.2011 - 08.2013
Business And Art
Loyola University New Orleans
Photography
Southern Maine Community College
Cosmetology
Empire Beauty School