Brooke Garrison

• Serve as part of a consulting and project team to evaluate and improve utilization management workflows, performance metrics, and business processes.
• Conduct deep‑dive analysis of PDR, ADC, DCR, and readmission data to identify trends and support leadership decision‑making.
• Partner with physicians, nursing leadership, and analytics teams to design and implement process efficiencies that enhance patient care outcomes.
• Led a Service Area Conditional Discharge change initiative, achieving 80% performance improvement in three months through data‑driven analysis and stakeholder alignment.
• Develop reports, presentations, and workflow documentation to communicate findings and ensure sustainable process adoption.

• Supported cross‑functional teams in clinical operations, utilization management, and addiction medicine, ensuring alignment with strategic goals.
• Co‑led departmental initiatives improving workflow transparency (“Who’s Here”) and emergency readiness, increasing efficiency by 80% in six weeks.
• Designed and implemented training programs and onboarding modules, improving knowledge transfer, accuracy, and vendor coordination.
• Conducted employee timekeeping audits and staff training on call‑off protocols, resulting in a 32% reduction in last‑minute call‑offs.

Heat and Illness Prevention Project

• Co‑led leadership teams implementing OSHA‑approved safety protocols across three sites.
• Standardized bilingual safety procedures, reducing heat illness incidents company‑wide.

HR Migration Project (2016–2017)

• Led end‑to‑end system migration; partnered with senior leadership to streamline HR workflows.
• Achieved a 10% cost savings per employee and 20% reduction in processing time through automation and process redesi

Customer Satisfaction Project (2014–2017)

• Served as liaison with AAA leadership to identify service delivery improvements.
• Increased AAA Customer Satisfaction Index from 7 to 9, resulting in a 3% profit increase.

Mitchell International / QuickBooks Upgrade Project (2015–2017)

• Partnered with vendors to integrate financial systems, enhancing accounting efficiency.
• Developed process guides and dashboards, reducing training time by 20% and improving overall data accuracy.