Brooke Gibbs
Clarkesville,GA
Summary
Dynamic Office Manager at Green-Tek with proven organizational skills and a commitment to enhancing workflow efficiency. Expert in staff management and customer service, I implemented systems that improved document retrieval and onboarding processes, fostering a collaborative environment. Recognized for maintaining confidentiality and delivering exceptional support to both clients and team members.
Overview
13
13
years of professional experience
Work History
Office Manager
Green-Tek
Baldwin, GA
02.2019 - 10.2025
- Managed daily office operations, ensuring efficient workflow and optimal staff performance.
- Coordinated schedules, meetings, and communications for executive leadership.
- Implemented organizational systems to streamline document management and improve retrieval efficiency.
- Developed training materials to onboard new employees effectively and enhance team knowledge.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Completed bi-weekly payroll for Number employees.
CNA
Iris Place
Athens, GA
05.2012 - 12.2017
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient observations accurately in electronic health records system.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
GED -
Cornerstone Christian Correspondence School
Townsend, GASkills
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Staff management
- Facility management
- Customer service
- Vendor engagement
- Effective communication
- Verbal and written communication
- Customer service management
- Phone and email etiquette
Timeline
Office Manager
Green-Tek
02.2019 - 10.2025
CNA
Iris Place
05.2012 - 12.2017
GED -
Cornerstone Christian Correspondence School