Brooke Glasbrenner

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

- You have to be efficient and very fast to make sales.

- This is an online shop so always speaking clear and saying thank you

• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.