Brooke Gleason
Sanford,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
People Manager
WALMART
02.2009 - Current
- Effectively collect and analyze various data; plan future needs and business practices based on findings; share with team to coordinate actions to reach common goals and business objectives.
- Listen to and address concerns from over 300 associates daily; seek resolutions and provide clear, consistent follow up; involve necessary parties; escalate as needed.
- Use knowledge of business process and policy to implement best practices while working independently or collaboratively all while maintaining ethical, compliant result.
- Recognize and manage tasks needed to reach company goals and initiatives; continually explore different methods and suggestions to improve results; practice effective time management; provide support and follow up needed to achieve desired results.
- Promote company objectives through clearly delivered communication; build relationships with associates, peers and management teams to reach goals; practice "respect for the individual" through communication style and professionalism.
- Strategically scheduled over 300 employees weekly, taking into account customer traffic and freight flow all while maintaining payroll budget.
- Coordinated with department leaders to identify training needs and develop targeted solutions, training sessions, including booking facilities and arranging catering.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Partner with associates to assist with FMLA processes, short term and long term disability claims.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Coordinated Black Friday Sales for 10 years from associate assignments, training, schedules, unloading and organization of freight, pricing and clean up.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Motivated employees through special events, incentive programs, and constructive feedback.
Pharmacy Technician & Trainer
WALMART
11.2005 - 02.2009
- Answered incoming phone calls within 3 rings and addressed questions from customers and healthcare providers.
- Calculated dosage, prepared prescription labels, and filled over 600 prescriptions daily with absolute accuracy while keeping wait times under 15 minutes.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained customer confidentiality at all times while upholding HIPAA compliance.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
BACHELOR OF SCIENCE - Pre-Pharmacy
Oklahoma State University
Stillwater, OK2002
Skills
- Human Resources Operations
- Benefits and Compensation Management
- File and Records Management
- Recruitment and Hiring
- Microsoft Word proficient
- Microsoft Excel proficient
- Microsoft PowerPoint proficient
- Microsoft Outlook proficient
- Superior multitasking and organizational capabilities
Timeline
People Manager
WALMART
02.2009 - Current
Pharmacy Technician & Trainer
WALMART
11.2005 - 02.2009
BACHELOR OF SCIENCE - Pre-Pharmacy
Oklahoma State University
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