Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Graff

Orem,UT

Summary

Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 2-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.

Overview

1
1
year of professional experience

Work History

Floral Preservation

Rose And Thyme Floral
04.2022 - Current
  • Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
  • Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Quoted, generated and processed customer orders to meet specifications and various occasions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.

Pet Sitter

Lewis Family, McCann Family, Gorem Family
01.2020
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Communicated professionally with pet owners via phone, email and text.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Administered parasite preventive, vitamins and supplements, and treatments for acute conditions.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.

Education

Bachelor of Science - Biology, Pre-Veterinary

Brigham Young University
Provo, UT
04.2026

Skills

  • Conflict Mediation
  • Customer Relations
  • Airtable
  • Organization and Time Management
  • Excellent Communication
  • Multitasking Abilities

Timeline

Floral Preservation

Rose And Thyme Floral
04.2022 - Current

Pet Sitter

Lewis Family, McCann Family, Gorem Family
01.2020

Bachelor of Science - Biology, Pre-Veterinary

Brigham Young University

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Brooke Graff