Brooke Granot
East Helena,MT
Summary
Versatile and result-driven professional with a proven track record at Bobwards Sporting Goods, adept in efficient store management and team development. Excelled in implementing merchandising strategies and fostering a team-oriented environment, enhancing customer engagement and operational excellence. Skilled in conflict resolution and communication, consistently exceeding corporate expectations.
Overview
8
8
years of professional experience
Work History
Softline Department Manager
Bobwards Sporting Goods
Helena, MT
05.2023 - Current
- Defined clear vision and strategy for department to meet and exceed corporate expectations.
- Selected, hired and trained highly effective team of sales and customer service professionals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated employee performance reviews according to company guidelines.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed a team of 15 associates in the Softline department.
- Executed merchandising strategies and standards to decrease time to find products.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Created schedules for associate shifts based on business needs.
- Delegated work to staff, setting priorities and goals.
Supply/Fuel Specialist, Wheeled Vehicle Mechanic
United States Army Reserve
Great Falls, MT
04.2018 - Current
- Managed inventory of spare parts used in repairs or replacements of fueling equipment components.
- Checked tire pressure and levels of fuel, motor oil or other fluids, adding air or fluids as required.
- Greased and lubricated vehicles or specified units using grease guns or spray lubricants.
- Maintained records of fuel usage and storage information for compliance purposes.
- Provided accurate accounting of fuel transactions.
- Adjusted brakes, replaced spark plugs or changed engine oil or filters.
- Created service estimates for routine service and repairs.
Part Owner/Childcare Provider
Little Gems Childcare
Lewistown, MT
08.2021 - 09.2023
- Managed the daily operations related to customer service, inventory management, and marketing.
- Maintained a high standard of customer service through quality assurance checks.
- Negotiated contracts and agreements with business partners, vendors, and customers.
- Set and implemented strategic goals and initiatives to align the company with its mission, values, and vision.
- Created strategic plans to ensure long-term success of the business.
Childcare Provider
Fox Den Childcare
Lewistown, MT
09.2020 - 07.2021
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Maintained organized and clean classroom and play areas.
- Planned and implemented engaging activities to encourage creativity and expression.
- Provided nurturing and appropriate environment for children of various ages.
- Observed and monitored children's play activities.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Developed positive relationships with families by communicating regularly about their child's development.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
E-Commerce Personal Shopper
Walmart
Helena, MT
01.2020 - 08.2020
- Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
- Choose top-quality items to fulfill over 100 daily customer orders.
- Worked quickly to pack orders efficiently, and decrease product damage.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Childcare Provider
Small Wonder Daycare
Lewistown, MT
05.2018 - 08.2019
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Maintained organized and clean classroom and play areas.
- Planned and implemented engaging activities to encourage creativity and expression.
- Provided nurturing and appropriate environment for children of various ages.
- Guided children through engaging and productive activities to foster fun learning environment.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Developed positive relationships with families by communicating regularly about their child's development.
Sandwich Artist
Subway
Lewistown, MT
12.2016 - 12.2017
- Trimmed meats and cheeses for sandwiches as needed.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Completed opening, closing and shift change tasks by following company guidelines.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Followed established procedures for handling money transactions accurately.
- Greeted customers and provided product knowledge.
Education
High School Diploma -
Hobson Public School
Hobson, MT05-2019
Skills
- Fashion Trend Awareness
- Efficient Store Management
- Merchandising strategies
- Regulatory Compliance Administration
- Business analysis and reporting
- Prospective Customer Engagement
- Teamwork and collaboration
- Sales strategy
- Preventive Maintenance
- Team development
- Marketing management
- Employee training
- Scheduling and coordinating
- Performance evaluation
- Multitasking Abilities
- Risk management
- Professional demeanor
- Excellent communication
- Conflict resolution
- Active listening
- Adaptability and flexibility
- Attention to detail
- Cross-functional team leadership
- Time management abilities
- Professional and courteous
- Communication skills
- Cashier experience
- Merchandizing
Accomplishments
- Received an AAM( Army Achievement Medal) for my outstanding effort in the 652nd Annual Best Warrior Competition.
- Earned a management position at Bobwards after only seven months of working there.
Timeline
Softline Department Manager
Bobwards Sporting Goods
05.2023 - Current
Part Owner/Childcare Provider
Little Gems Childcare
08.2021 - 09.2023
Childcare Provider
Fox Den Childcare
09.2020 - 07.2021
E-Commerce Personal Shopper
Walmart
01.2020 - 08.2020
Childcare Provider
Small Wonder Daycare
05.2018 - 08.2019
Supply/Fuel Specialist, Wheeled Vehicle Mechanic
United States Army Reserve
04.2018 - Current
Sandwich Artist
Subway
12.2016 - 12.2017
High School Diploma -
Hobson Public School
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