Brooke Guajardo
Ortonville
Summary
Dynamic team player with extensive experience in customer service and organizational efficiency. Demonstrated ability to communicate effectively and adapt quickly to new challenges. Committed to enhancing team performance and elevating customer satisfaction levels.
Overview
9
9
years of professional experience
Work History
Team Member
Independance Marketplace Meijer
Clarkston
03.2025 - Current
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Stocked shelves to maintain optimal inventory levels across all merchandise.
- Collaborated with team members to ensure efficient daily operations and workflow.
- Participated in store promotions by setting up engaging displays and signage.
- Provided support during inventory counts to achieve accurate stock measurements.
- Maintained cleanliness and organization of sales floor areas throughout shifts.
- Rotated through various stations based on team requirements for operational flexibility.
Bartende/Server
The Fireplace bar and resteraunt
Fenton
10.2021 - 01.2025
- Crafted innovative cocktails using fresh ingredients and local spirits.
- Delivered exceptional customer service by engaging patrons and anticipating needs.
- Trained new bartenders on drink preparation and bar operations.
- Maintained cleanliness and organization of bar area throughout shifts.
- Processed payments accurately using cash register and Point of Sale (POS) system.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Resolved customer complaints professionally to enhance overall experience.
- Performed opening and closing duties, including restocking supplies.
Hotel Housekeeper
The Marv Herzog
Frankenmuth
09.2016 - 08.2021
- Efficiently cleaned guest rooms to uphold high cleanliness and hygiene standards.
- Assisted team members with deep cleaning tasks during peak periods to ensure thoroughness.
- Changed linens and towels regularly, adhering to established hotel sanitation protocols.
- Organized cleaning carts to enhance workflow efficiency and accessibility of supplies.
- Followed safety procedures while utilizing cleaning chemicals and equipment to ensure safety.
- Communicated with guests to address housekeeping requests and concerns promptly.
- Completed daily turnover lists for rooms, consistently meeting deadlines with thorough work.
- Delivered requested items to guest rooms in a timely manner, enhancing guest satisfaction.
Education
High School Diploma -
Waterford Kettering High School
Waterford, MI06-2000
Skills
- Customer service
- Visual merchandising
- Team collaboration
- Effective communication
- Organizational skills
- Cleanliness standards
- Upselling techniques
- Willingness to learn
- Money handling
- Safety compliance
- Goal achievement
- Flexible scheduling
- Positive attitude
- Dependability and reliability
- Team building
References
References available upon request.
Timeline
Team Member
Independance Marketplace Meijer
03.2025 - Current
Bartende/Server
The Fireplace bar and resteraunt
10.2021 - 01.2025
Hotel Housekeeper
The Marv Herzog
09.2016 - 08.2021
High School Diploma -
Waterford Kettering High School