Brooke Gutierrez
Las Vegas
Summary
Dedicated individual with strong customer service and communication skills. Successfully managed high-volume transactions with over 98% accuracy while handling customer inquiries and complaints. Committed to creating positive experiences and fostering team collaboration to ensure operational success.
Overview
3
3
years of professional experience
Work History
Insider
Marco's Pizza
Las Vegas, NV
02.2026 - Current
- Delivered fast, friendly service to 150+ customers per shift in a high-volume pizza restaurant, maintaining 98%+ order accuracy
- Handled cash, credit, and mobile transactions with 100% drawer accuracy while upselling sides, drinks, and desserts to increase average ticket size by 12%
- Resolved customer concerns regarding orders, wait times, and food quality with professionalism, ensuring repeat business and positive reviews
- Managed phone orders and online delivery platforms including DoorDash, UberEats, and Grubhub, coordinating timing with kitchen staff
- Prepared 80+ pizzas per shift following strict recipe standards, portion control, and health code guidelines to ensure consistency and food safety
- Maintained clean, organized workstations and adhered to ServSafe protocols during prep, cooking, and closing duties
- Monitored inventory levels of dough, toppings, and supplies; notified management of low stock to prevent shortages during peak hours
- Thrived in fast-paced environment during dinner rushes and weekend peaks, supporting team to meet 10-15 minute ticket time goals
- Collaborated with 6-person crew to streamline communication between front and back of house, reducing order errors by 25%
- Opened and closed store including food prep, equipment cleaning, restocking, and cash reconciliation per company procedures
Cashier and Drive Thru
McDonald's
Las Vegas, NV
06.2024 - 08.2024
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Assisted customers with menu selections, providing information on promotions and specials.
- Handled cash and credit transactions, ensuring compliance with company policies.
- Monitored inventory levels at the register, alerting management of shortages as needed.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Collaborated with team members to streamline order fulfillment during peak hours.
Floor Manager
Bouncy World Indoor Mega Playground and Cafe
Las Vegas, NV
08.2023 - 04.2024
- Supervised daily operations to ensure smooth functioning of activities and services.
- Trained staff on safety protocols and customer service best practices.
- Boosted facility cleanliness, resulting in improved customer reviews and ratings
- Frequently staffed the check-in desk, providing exceptional customer service and support
- Effectively resolved customer complaints, increasing customer satisfaction and loyalty
- Boosted facility cleanliness, resulting in improved customer reviews and ratings
- Frequently staffed the check-in desk, providing exceptional customer service and support
- Trained and mentored new floor employees, promoting team growth and development
- Occasionally worked in the kitchen, demonstrating adaptability and a strong work ethic
- Effectively resolved customer complaints, increasing customer satisfaction and loyalty
Education
High School Diploma -
Desert Oasis High School
Las Vegas, NV05-2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Decision-making
- Problem resolution
Timeline
Insider
Marco's Pizza
02.2026 - Current
Cashier and Drive Thru
McDonald's
06.2024 - 08.2024
Floor Manager
Bouncy World Indoor Mega Playground and Cafe
08.2023 - 04.2024
High School Diploma -
Desert Oasis High School