Brooke Hancock
Crisfield
Summary
Dynamic barista and waitress with proven skills in customer service, adaptability, and multitasking. Committed to enhancing guest experiences and thriving in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Barista
Dunkin' Donuts
Pocomoke City, MD
09.2025 - Current
- Prepared and served high-quality beverages according to established recipes and customer preferences.
- Maintained cleanliness of workstations and equipment, ensuring compliance with health and safety standards.
- Assisted customers with menu selections, providing recommendations to enhance their experience.
- Operated cash register accurately, processing transactions efficiently while handling customer inquiries.
- Adapted quickly to changing priorities during peak hours, maintaining composure under pressure.
Waitress
From Scratch
Crisfield, MD
05.2023 - 10.2025
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely delivery of food and beverages.
- Assisted in training new staff on menu items and service standards.
- Collaborated with kitchen staff to ensure accurate order fulfillment and presentation.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress
Pit N Pub
Rumbley MD
06.2024 - 06.2025
- Handled cash and processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Contributed to inventory management by tracking supplies and placing orders as needed.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Social Work
Wor-Wic Community College
Salisbury, MD01.2028
High School Diploma -
Crisfield High School And Academy
Crisfield, MD05.2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Timeline
Barista
Dunkin' Donuts
09.2025 - Current
Waitress
Pit N Pub
06.2024 - 06.2025
Waitress
From Scratch
05.2023 - 10.2025
Social Work
Wor-Wic Community College
High School Diploma -
Crisfield High School And Academy