Brooke Harper
Butler ,IN
Summary
Proactive Bank Teller, Sales Associate, and Cashier with extensive experience managing high-volume transactions, conducting daily audits, and ensuring compliance. Skilled in financial record keeping, fraud detection, and customer education on digital banking. Known for maintaining confidentiality, resolving issues promptly, and fostering positive client relationships.
Overview
10
10
years of professional experience
Work History
Bank Teller
Farmers And Merchants Bank
08.2016 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Processed applications for new accounts.
- Opened new accounts.
- Coordinated the employee schedule for my branch each week.
Sales Associate
Walmart
06.2015 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Harts
09.2014 - 05.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Eastside Junior-Senior High School
Butler, IN06.2016
Skills
- Professionalism and Courtesy
- Listening and Comprehension
- Customer Needs Assessment
- Data inputting
- Friendly
- Financial record keeping
- Honest and Dependable
- Deposit and withdrawal management
- Patience and Empathy
Timeline
Bank Teller
Farmers And Merchants Bank
08.2016 - Current
Sales Associate
Walmart
06.2015 - 08.2016
Cashier
Harts
09.2014 - 05.2015
High School Diploma -
Eastside Junior-Senior High School
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