Brooke Harrington
Grand Terrace,United States
Summary
Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker.
Overview
6
6
years of professional experience
Work History
IHSS Care Provider
California In-Home Supportive Services
2023.07 - Current
- Provided In Home Supportive Services (IHSS) caretaker services to elderly, disabled, and mentally ill clients in their homes
- Prepared meals, cleaned and organized living spaces, and ran errands for clients
- Assisted clients with mobility, including walking, standing, and transferring from one surface to another.
Customer Service Specialist
H&R Block
2024.01 - 2024.04
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
Warehouse Worker
Amazon
2022.01 - 2023.09
- Utilized RF scanner to track order information from picking through delivery
- Operated forklift and other machinery to move freight, stock, and other materials in and out of the warehouse
- Responsible for receiving, stocking, and selecting orders according to customer specifications.
Instructional Aide, SE
Riverside County Office Of Education
2024.04 - Current
- Enhanced student comprehension by utilizing multimedia resources and interactive activities in lesson plans.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
General Service Worker
San Bernardino County Department of Public Health
2021.01 - 2021.06
- Managed patient files, including filing, scanning, and retrieval of documents
- Scheduled and confirmed patient appointments
- Greeted patients and verified insurance information.
Student Office Assistant
University of Hawaii at Hilo
2018.10 - 2020.05
- Coordinated and monitored student appointments and events
- Greeted and assisted students in person and via telephone
- Performed light clerical duties such as photocopying, faxing, and scanning documents.
Education
Bachelor of Arts - History
University of Hawaii At Hilo
Hilo, HI12.2023
Skills
- Compassionate Caregiving
- Customer Relations
- Call center experience
- Classroom Organization
- Conflict Resolution
- Group and individual instruction
Timeline
Instructional Aide, SE
Riverside County Office Of Education
2024.04 - Current
Customer Service Specialist
H&R Block
2024.01 - 2024.04
IHSS Care Provider
California In-Home Supportive Services
2023.07 - Current
Warehouse Worker
Amazon
2022.01 - 2023.09
General Service Worker
San Bernardino County Department of Public Health
2021.01 - 2021.06
Student Office Assistant
University of Hawaii at Hilo
2018.10 - 2020.05
Bachelor of Arts - History
University of Hawaii At Hilo