Brooke Hatfield

• Homeschooling and Homesteading to boost self sufficiency within myself and my pupil
• Self-motivated, with a strong sense of personal responsibility.
• Passionate about learning and committed to continual improvement.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Multi-tasks effortlessly

• Developed strong relationships with customers through high levels of customer service.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Submitted loan applications to underwriter for verification and recommendations.

• Demonstrates products, answering questions and redirecting objections to close deals.
• Built positive and productive customer connections to drive consistent sales.
• Implemented consultative sales techniques to generate revenues and exceed sales targets.
• Developed customized sales techniques to successfully sell and upsell vacation packages and timeshares
• Had the highest number of sales 8 different months

• Led and managed projects to support logistics efforts and plans.
• Proficient in reading and interpreting functional system designs, basic operational analytics and troubleshooting guides.
• Uploaded and maintained all sales portals for every product
• Photoshop and designed marketing images for new products to be uploaded to sales portals
• In my time there, we developed a new size panel and array of several new color options with hopes of expanding business potential

• State Licensed Life and Health insurance agent
• Medicare Specialist though Humana
• Met all SNA and FTA goals within 7 months.
• Pursued continued professional development through insurance workshops, course and webinars.
• Exceeded company sales goals for new policies.
• Upsold products to policyholders and potential new clients.
• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.

• Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
• Continually drove business and revenue to the dealership through internet leads, phone ups, showroom leads, and reaching out to former customers for potential upgrades.
• Contacted over 150 potential customers daily to inform them of products, special financing, and other services.
• Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
• Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
• Maintained the highest number of sales my last 5 months of employment.
• My last month of employment I sold 46 of 109 sales within our 5 associate department.

• This job title, description and responsibilities is the same as listed above.
• Networked to build client base and promote products to new and existing clients.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Had the highest number of sales 7 different months of my employment here
• Employee of the month November and December 2015

• Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
• Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates.
• Reduced inventory losses by creating new drink menu items to move older products.
• Multitasked to meet customer, business operations and server needs with minimal errors or delays.
• Upsold customers from shelf to premium brands to help boost sales.
• Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift.
• Worked with management to plan and implement special events to boost customer numbers and profits.

• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales..
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
• Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
• Greeted customers, answered questions took food orders, and recommended specials.

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• Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
• Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
• Engaged with patient family and friends to provide courteous, efficient visit experience.
• Administered various medications and educated patients and families on correct at-home administration.
• Used mobility devices and various equipment to transport patients.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation to promote healthy habits and overall wellness