Brooke Hawkey
Bloomington,IL
Summary
Professional leader with over 4 years experience in the insurance industry. Specializing in enhancing customer satisfaction and driving revenue growth through strategic service management and upselling. Known for effective communication, conflict resolution, and driving continuous improvement.
Overview
17
17
years of professional experience
Work History
Licensed Insurance Service Manager
Axel Jimenez State Farm Agency
Normal, IL
11.2020 - Current
- Hired, trained and supervised team of service staff members to meet business goals.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Led team to enhance customer service quality and improved service efficiency by conducting training sessions about the latest industry standards and technologies resulting in significant improvement in customer satisfaction surveys.
- Increased overall revenue by upselling additional services and products during routine scheduled client meetings.
- Calculated quotes and educated clients on insurance options that met their specific needs.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Breakfast Restaurant Server
Times Past Inn
Bloomington, IL
07.2008 - 02.2020
- Efficiently managed multiple tables with large groups by providing exceptional service in a face paced environment.
- Demonstrated strong organizational skills, multitasking and ability to memorize multiple orders and request at once.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Sales Representative
Midwest Cellular AT&T
Bloomington, IL
12.2014 - 07.2015
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
High School Diploma -
Bloomington High School
Bloomington, IL06-2011
Skills
- Expert in Auto, Fire, and Life insurance
- Hold and active Property, Casualty and Life insurance license since 2020
- Proficient team leader
- Strong relationship building
- Professional written and verbal communication
- Efficient office administration, documentation and reporting
- Multitasking and organization
- Problem-solving
- Work Planning and Prioritization
Timeline
Licensed Insurance Service Manager
Axel Jimenez State Farm Agency
11.2020 - Current
Sales Representative
Midwest Cellular AT&T
12.2014 - 07.2015
Breakfast Restaurant Server
Times Past Inn
07.2008 - 02.2020
High School Diploma -
Bloomington High School