Brooke Haynes
Montgomery,AL
Summary
Results-driven onboarding specialist with expertise in new hire orientation and staff support. Known for strong attention to detail and multitasking abilities, contributing to improved onboarding processes and enhanced organizational communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
On-boarding Specialist
Helping Hearts Helping Hands
Montgomery, AL
02.2025 - Current
- Interviewed job applicants to obtain information on work history, education or job skills.
- Hired employees and processed hiring-related paperwork.
- Conducted orientation sessions to introduce company policies.
- Facilitated communication between managers and new employees throughout the onboarding process.
- Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
- Maintained employee records and updated training progress documentation.
Food Service /Barista
Compass Group
Montgomery, AL
03.2022 - 02.2025
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Created complex, unique handcrafted beverages to enhance menu items as well as upon customer preferences.
- Described menu items to customers and suggested products based on stated preferences.
- Managed inventory and restocked supplies to maintain efficient operations and product availability.
- Cleaned coffee equipment to maintain optimal performance and flavor quality.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Call Center Representative
Alorica
Montgomery, AL
04.2017 - 03.2022
- Answered incoming calls from customers and provided assistance with service inquiries, billing questions, and other customer service related issues.
- Handled high-volume calls while maintaining professionalism and courtesy.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Maintained records of customer interactions, transactions, comments and complaints.
Cashier /Assistant Manager
JACK'S FAMILY RESTAURANTS INC.
Montgomery, AL
06.2012 - 04.2017
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Assisted customers with questions, complaints, and issues regarding their purchases.
- Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
- Created daily reports summarizing sales figures, labor, inventory and other key business indicators.
- Maintained accurate records of financial transactions using POS systems or manual registers.
- Reconciled registers and conducted regular audits to prepare daily bank deposits and maintain accuracy in financial transactions.
- Conducted quality assurance checks to ensure that all products were properly priced and labeled before being placed on shelves
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
Education
High School Diploma -
Wetumpka High School
Wetumpka, AL05-2013
Some College (No Degree) - Business Accountancy
South University
Montgomery, ALSkills
- Onboarding processes
- Candidate screening
- Attention to detail
- Time management
- Multitasking
- Teamwork
- Effective communication
- Problem solving
- Multitasking
Certification
- ServSafe
Timeline
On-boarding Specialist
Helping Hearts Helping Hands
02.2025 - Current
Food Service /Barista
Compass Group
03.2022 - 02.2025
Call Center Representative
Alorica
04.2017 - 03.2022
Cashier /Assistant Manager
JACK'S FAMILY RESTAURANTS INC.
06.2012 - 04.2017
High School Diploma -
Wetumpka High School
Some College (No Degree) - Business Accountancy
South University