Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Hebert

Chicago,IL

Summary

Dedicated and results-driven professional with 7 years of extensive experience leading, teaching and developing high-performing sales teams. Demonstrated success in growing individual and overall sales performance through developing and executing product knowledge and selling training strategies. Skilled in managing complex teams and projects, developing and maintaining productive relationships with retail partners to ensure sales growth, and facilitating selling and product knowledge trainings to equip teams to achieve measurable results.

Overview

7
7
years of professional experience

Work History

Department Sales Manager

Nordstrom Michigan Avenue
08.2021 - Current


  • Currently managing $11M annual volume department consisting of fine jewelry and luxury designer accessories.
  • Spearheading recruiting, hiring, training and development of 18 top-performing salespeople within the Midwest region.
  • Implementing and facilitating training for New-Hire programs, enhancing their ability to adapt to changing market dynamics and drive individual and department volume.
  • Implemented scalable training and operations solutions leading to 48% increase in overall sales and record breaking $1M+ in sales for key vendor.
  • Plan and execute virtual and in-person trainings for outside sellers and personal stylists across the Chicago Market. These initiatives equip new and current salespeople with essential knowledge and tools, resulting in overall growth in sales and a 16% increase in customer adoption.
  • Consistent and strong communication and partnership with 25+ suppliers to ensure visual standards and volume goals are met. Bi-weekly reviews to analyze and flex needs based on business performance.
  • Successfully organize and execute virtual and in-store Fine Jewelry and Designer Sunglasses Trunk Shows, driving new customer trips and increased store and department sales volume.
  • Foster a collaborative and positive team culture, promoting open communication and teamwork.

Department Sales Manager

Nordstrom Woodfield
10.2019 - 08.2021
  • Managed $8M+ annual volume department consisting of fine jewelry, luxury designer handbags and accessories.
  • Recruited, hired, trained and developed a high-performing team of 12 salespeople.
  • Led efforts to teach, coach, develop and promote assistant department managers and future leaders through an elevated leadership course, resulting in 4 total promotions in 2021.
  • Created and implemented streamlined fine jewelry operations functions to increase productivity and promote enhanced customer experience.
  • Actively taught and promoted new selling strategies to build teams individual digital business, resulting in an average increase of 18% in digital sales.
  • Consistent and strong communication with 15+ suppliers to ensure standards are met. Bi-weekly reviews to flex to business needs.
  • Contribute to a positive team environment, promoting an open-door policy, communication and teamwork

Assistant Department Sales Manager

Nordstrom Michigan Avenue
01.2018 - 10.2019
  • Assisted the Department Sales Manager in managing $9M+ department consisting of Women's Designer Outerwear and Apparel.
  • Created and executed impactful store-wide salesperson training programs aimed at enhanced product knowledge to drive increased sales performance. The success of the program was recognized in a corporate training program, which led to a company-wide integration into new hire onboarding programs. Achieved Curious & Ever-Changing Competency Award for spearheading training initiative.
  • Led all-store rallies to educate, engage and inspire salespeople to utilize all selling tools to promote individual and store sales growth.
  • Led by example in consistently meeting personal sales targets while motivating team members to achieve their own individual goals as well.
  • Fostered a positive work environment within the department by promoting open communication channels among team members and recognizing top performers.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Achieved consistent department growth by setting clear goals, monitoring progress, and adjusting tactics as needed to meet targets.

Assistant Department Sales Manager

Nordstrom Rack Naperville
05.2017 - 12.2017
  • Promoted to role after 3+ years of extensive salesperson experience in various departments.
  • Achieved Customer Service All-Star Award for outstanding customer service within Midwest Market.
  • Assisted the Department Sales Manager in recruiting and onboarding new salespeople.
  • Conducted consistent and regular performance evaluations for teams, identifying areas of improvement and implementing when necessary.
  • Boosted customer satisfaction rates by focusing on providing exceptional service and addressing customer concerns promptly.

Education

Bachelor of Science - Biology

Dominican University
River Forest, IL

Skills

  • Luxury Sales Team Management
  • Sales Strategy Development
  • Product Knowledge Development & Training
  • Gemological Knowledge & Education
  • New Hire & Leadership Onboarding
  • Proficient in Microsoft Office Suite
  • Luxury Customer Experience
  • Effective Communication

Timeline

Department Sales Manager

Nordstrom Michigan Avenue
08.2021 - Current

Department Sales Manager

Nordstrom Woodfield
10.2019 - 08.2021

Assistant Department Sales Manager

Nordstrom Michigan Avenue
01.2018 - 10.2019

Assistant Department Sales Manager

Nordstrom Rack Naperville
05.2017 - 12.2017

Bachelor of Science - Biology

Dominican University

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Brooke Hebert