Brooke Helms
Dundee
Summary
Friendly professional dedicated to providing exceptional customer service to all guest through delivery of services. Energetic professional with a drive to grow and learn.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hair Stylist
Hair Cuttery Family of Brands
Davenport
08.2021 - Current
- Greet and welcome guest
- Maintain a clean and safe environment
- Take continuing education courses required by the state and also from the salon
- Consulted with clients to determine desired hairstyles and preferences.
- Maintained cleanliness and organization of workstations and tools.
- Educated clients on proper hair care techniques and product usage.
- Collaborated with team members to enhance service efficiency and customer satisfaction.
- Assisted in training new stylists on techniques and salon protocols.
- Managed appointment scheduling to optimize client flow and service delivery.
- Stayed updated on industry trends, techniques, and product innovations for skill enhancement.
- Greeted customers, answered phones and booked appointments.
- Educated clients on proper home hair care maintenance techniques.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Organized scheduling of appointments throughout the day.
- Developed relationships with new clients through referrals from existing customers.
- Pre-booked future appointments to increase repeat business.
- Managed cash register transactions during checkout process.
- Tracked inventory of supplies used for styling services.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Upsold additional services when appropriate to increase sales volume.
- Mentored new staff to enhance personal growth and increase productivity.
- Updated and maintained customer information records and beauty services provided.
Assistant Salon Leader
Hair Cuttery
Davenport
02.2023 - 07.2024
- Assisted in managing daily salon operations and staff schedules.
- Trained new stylists on best practices and customer service techniques.
- Ensured compliance with health and safety regulations in the salon.
- Coordinated inventory management and restocking of salon products.
- Maintained a clean and welcoming environment for clients and staff.
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided feedback on employee performance reviews in collaboration with management.
- Resolved any customer complaints in a timely manner.
- Communicated with other team members to ensure smooth daily operations of the salon.
- Performed administrative tasks such as filing documents and generating reports.
- Maintained records of customer information such as contact details, preferences.
- Monitored inventory of all products used by stylists or sold in the salon.
- Scheduled appointments for clients and managed the appointment book for the salon.
- Used social media content on Instagram, Facebook and LinkedIn to build revenue.
- Trained employees in proper operational procedures and shared company policies and regulations.
- Created work schedules to provide quality service to customers and maintain employee satisfaction.
- Recruited and hired new employees based on company needs and culture.
- Managed daily salon operations and staff scheduling for optimal efficiency.
- Developed client relationships through personalized consultations and follow-ups.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Resolved guest complaints.
Catering Driver
Moes Southwest Grill
Winter Haven
01.2017 - 12.2021
- Use of customer service, delivery and set up of catering in a timely manner.
- Making sure Clients needs are met.
- Delivered catering orders to various locations promptly and efficiently.
- Ensured food quality and safety standards during transportation and delivery.
- Communicated with kitchen staff to confirm order details before departure.
- Assisted customers with setup and breakdown of catered events on-site.
- Maintained cleanliness of delivery vehicle to ensure safe food transport.
- Provided excellent customer service during order drop-offs and interactions.
- Responded promptly to any customer complaints or inquiries related to orders or services rendered.
- Managed multiple tasks efficiently while maintaining a high level of professionalism.
- Assisted in preparing food trays for larger events when needed.
- Created connections with guests and clients to reinforce company reputation for service excellence.
- Communicated with customers regarding special requests or changes in orders at the time of delivery.
- Collected payment from customers at the time of delivery when applicable.
Education
Technical school - Cosmetology
Ridge technical college
Haines City, FLHigh school diploma -
Winter Haven High School
Winter Haven, FLSkills
- POS
- Upselling
- Catering
- Product demos
- Store management
- Organizational skills
- Time management
- Sales
- Customer service
- Cash Handling
- Communication skills
- Basic math
- Basic computer skills
- Guest services
- Cashiering
- Sanitation
- Retail sales
- Cosmetology
- Food Service
- Phone etiquette
- Front desk
- Hair Styling
- Client consultation
- Product knowledge
- Inventory management
- Sales techniques
- Team collaboration
- Problem solving
- Effective communication
- Conflict resolution
- Customer education
- Conflict resolution skills
- Business management
- Strong leader
- Florida licensed cosmetologist
- Schedule management
- Detail-orientated
- Quick learner
Certification
Cosmetology License
Timeline
Assistant Salon Leader
Hair Cuttery
02.2023 - 07.2024
Hair Stylist
Hair Cuttery Family of Brands
08.2021 - Current
Catering Driver
Moes Southwest Grill
01.2017 - 12.2021
Technical school - Cosmetology
Ridge technical college
High school diploma -
Winter Haven High School