Brooke Herlihy
West Springfield,MA
Summary
Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.
Overview
5
5
years of professional experience
Work History
Assistant
Crowley's Sales Barn & Stables
05.2023 - Current
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
Server, Grinder Artist and and Cashier
Sorrento Restaurant Bar & Pizza
02.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Intern
Univ. Of Massachusetts Office Of The President
01.2022 - 01.2023
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Provided project progress updates and proposed solutions to issues.
- Gathered, organized and input information into digital database.
- Prepared project presentations and reports to assist senior staff.
Education
Bachelor of Arts - Legal Studies
University of Massachusetts Amherst
Amherst, MA05.2025
Skills
- Legal Research
- Team Oriented
- Data Collection
- Strong Research Skills
- Exhibit Organization
- Deadline Monitoring
- Manage Schedules
- Reading Comprehension
- Microsoft Applications
- Proofreading
Timeline
Assistant
Crowley's Sales Barn & Stables
05.2023 - Current
Intern
Univ. Of Massachusetts Office Of The President
01.2022 - 01.2023
Server, Grinder Artist and and Cashier
Sorrento Restaurant Bar & Pizza
02.2019 - Current
Bachelor of Arts - Legal Studies
University of Massachusetts Amherst
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