Caitlin Jones
Amazon
Memphis,TN
2
years of professional experience
Recent Political Science graduate with a passion about pursuing a legal career. Seeking opportunities in the legal field to further develop interpersonal, analytical, and legal research skills. Offering strong organizational and time-management skills with a keen ability to learn and grow in professional settings. Brings a collaborative mindset and ability to quickly adapt to new tools and processes required for administrative tasks. Ready to use and develop communication and organizational skills in legal roles.
Work History
Assistant
- Managed scheduling of appointments and meetings, ensuring optimal time management for attorneys.
- Conducted research on case law and statutes to support legal arguments and strategies.
- Assisted in drafting legal documents and correspondence for clients and court submissions.
- Maintained organized client files, improving accessibility and information retrieval efficiency.
- Coordinated communication between clients and attorneys, enhancing client satisfaction and engagement.
Customer Service Associate
1 Year 10 Months- Assisted customers with order pickups, returns, and troubleshooting package issues, enhancing overall customer satisfaction. Resolved operational challenges collaboratively with team members, ensuring smooth store and locker operations. Achieved performance and quality standards consistently in a fast-paced environment, demonstrating attention to detail and adaptability.
- Delivered exceptional customer service via multiple channels, ensuring prompt resolution of inquiries.
- Assisted in training new associates on customer engagement best practices and system navigation.
- Resolved escalated customer issues efficiently, enhancing overall satisfaction rates.
Intern
2 Months- Assisted court clerks in managing case files and documentation for efficient processing.
- Organized court appearances and maintained calendars to optimize court operations.
- Supported trial preparation by assembling exhibits and maintaining trial notebooks.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
BS - Political Science
- Dean’s List, Political Science Program Ambassador, Cum Laude
- Relevant Coursework: Honors Research Methodology, Constitutional Law, First Amendment Law, Introduction to American Law, Introduction to the Philosophy of Law, Introduction to the Study of Law, The American Legal System, Logic and Critical Thinking Philosophy, Criminal Profiling, State and Local Government
- GPA: 3.4
Skills
Legal research
Case Analysis
Administrative Support
Research Skills
Time management
Client communication
Attention to Detail
Critical Problem Solving
Adaptability
Team collaboration
Written communication
Affiliations
Phi Alpha Delta Law Fraternity, International, Member Intake Chair
- Oversaw and facilitated the successful intake process for new members, ensuring a smooth transition into the organization. Conducted interviews and assessments to evaluate prospective members' qualifications and commitment to the organization's mission.
Tennessee State University Student Court, Student Clerk
- Presided over disciplinary hearings involving violations of the Student Code of Conduct, ensuring due process and fair treatment. Interpreted and enforced student government rules, including election procedures and organizational disputes. Adjudicated appeals related to student disciplinary actions, providing resolutions consistent with university policies. Collaborated with university officials to maintain campus order and uphold institutional standards. Promoted transparency and accountability within the student judicial process, ensuring that cases were handled impartially.
Timeline
Assistant
Fidelity Law PLLC
08.2026 - CurrentRead More
Intern
General Sessions Civil Court
06.2026 - 08.2026Read More
Customer Service Associate
Amazon
10.2024 - CurrentRead More
Tennessee State University
BS from Political Science
Read More