Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Herren

Crosby

Summary

Dynamic sales professional with a proven track record at Premium Wireless, excelling in customer service and cash handling. Recognized for fostering strong customer relationships and maintaining accurate inventory management. Known for exceptional problem-solving skills and attention to detail, consistently enhancing the shopping experience and driving repeat business.

Overview

4
4
years of professional experience

Work History

Sales Associate

Premium Wireless
05.2021 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Apparel Associate

Kroger
09.2019 - 05.2021
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
  • Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
  • Displayed and organized products in store to help customers locate products easily.
  • Greeted and interacted with over customers to assist in selecting and locating merchandise.
  • Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
  • Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
  • Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
  • Operated cash register to complete cash, check and credit card transactions.
  • Ensured accurate inventory management through regular cycle counts and thorough inspections of incoming shipments.
  • Assisted in the training and onboarding of new associates by sharing best practices and offering guidance when needed.
  • Used POS system to process sales, returns and exchanges.

Cashier

Whataburger
07.2018 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Criminal Justice - Criminal Justice

San Jacinto College
Houston, TX

High School Diploma - High School

C.E. King High School
Houston, TX
05.2019

Skills

  • Criminal law knowledge
  • Incident report writing
  • Conflict resolution
  • Customer service
  • Team collaboration
  • Inventory management
  • Analytical thinking
  • Attention to detail
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Cash handling
  • Verbal/written communication
  • Cash register operation

Timeline

Sales Associate

Premium Wireless
05.2021 - 04.2022

Apparel Associate

Kroger
09.2019 - 05.2021

Cashier

Whataburger
07.2018 - 09.2019

Criminal Justice - Criminal Justice

San Jacinto College

High School Diploma - High School

C.E. King High School

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Brooke Herren