Brooke Higgins
Sharon
Summary
Dedicated professional with over 15 years of experience in balancing career growth with family commitments. Eager to leverage a hard-earned degree while continuously expanding knowledge and skills in a role that fosters both personal and professional development. Renowned for exceptional organizational abilities and thriving under pressure, consistently exceeding expectations to support team members. Recognized as a reliable source of guidance, contributing positively to team dynamics and driving overall success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Clinical Hemodialysis Technician
Fresenius Medical Care
Lebanon, NH, USA
09.2006 - Current
- Oversaw lab preparation and delegated daily responsibilities to staff members. Collaborated with healthcare professionals to address patient access issues and identify needs for new patient access. Enhanced communication between nursing and surgical teams to streamline access processes.
- Served as a go-to resource for cannulation techniques, assisting peers in overcoming procedural difficulties.
- Provided comprehensive in-home healthcare services to ensure patient well-being.
- Developed personalized training programs for patients, ensuring adherence to home therapy protocols.
- Oversaw the organization and timing of all patient appointments to ensure efficient service delivery.
- Collaborated with external healthcare facilities and organizations to streamline patient access to vital services for effective home management.
- Supported patient care initiatives through regular travel to multiple facilities.
- Developed and implemented training sessions for new employees to enhance job performance and compliance.
- Monitored and maintained adherence to state and federal regulations to support operational integrity.
- Manage over 30 patients every month
Server, Bartender
Trail Break Taps + Tacos
Quechee, VT
08.2022 - 10.2024
- Provided outstanding customer service in fast-paced settings, fostering repeat business and loyalty.
- Coordinated with kitchen staff to streamline order communication and uphold food quality benchmarks.
- Facilitated training for new servers on menu items, service protocols, and adherence to health regulations.
- Refined and implemented table turnover strategies to improve operational efficiency during high-demand periods.
- Maintained orderly and hygienic dining environment to foster a welcoming atmosphere for patrons.
- Managed resolution of customer complaints to ensure positive dining experiences and maintain high service standards.
- Coordinated service for multiple tables simultaneously, maintaining consistent quality and customer satisfaction throughout.
- Provided timely service of food and beverages to enhance customer experience and meet dining expectations.
- Utilized POS system to facilitate order placement, bill management, and complimentary item handling to enhance customer experience.
- Fostered strong relationships with loyal customers to enhance retention.
- Executed opening and closing procedures to guarantee optimal dining area readiness.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Executed private catering events with a focus on maintaining high levels of customer satisfaction.
Education
MBA - Business Administration
Southern New Hampshire University
Hooksett, NH04-2027
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH12-2025
High school diploma -
Hartford High School
Hartford, VT06.2003
Skills
- Dialysis Experience
- Laboratory Experience
- Venipuncture
- Medical Office Experience
- Patient Care
- Medical Scheduling
- EMR Systems
- Infection Control Training
- Medical Terminology
- Critical Care Experience
- Medical Records
- Microsoft Word
- Clerical Experience
- Home Care
- Phone Etiquette
- Computer Operation
Certification
- BLS Certification
- CCHT
Timeline
Server, Bartender
Trail Break Taps + Tacos
08.2022 - 10.2024
Certified Clinical Hemodialysis Technician
Fresenius Medical Care
09.2006 - Current
MBA - Business Administration
Southern New Hampshire University
Bachelor of Science - Business Administration
Southern New Hampshire University
High school diploma -
Hartford High School
Additional Information - Personal Statement
I am a single mother of two teenage boys. I am an active part of our local youth lacrosse club and manage creating the game schedule and acquiring officials for the games for 5 teams. This entails constant communication with coaches, other teams and organizations, and officials to ensure an enjoyable experience for all. I am looking for a position that allows me to excel in my career while maintaining a presence in my children's lives. I excel at organization and performing tasks while under pressure. I am good at multitasking and going above and beyond.
Personal Information
Marital Status: Single