Brooke Hindson
Brighton,CO
Summary
Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Design II Specialist
Sitewise
Henderson, CO
02.2024 - Current
- Managed multiple design projects simultaneously.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Gathered, organized and input information into digital database
Customer Service Representative
Mobile Pet Shine
Englewood, CO
06.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Set up and activated customer accounts.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Delivered prompt service to prioritize customer needs.
- Developed and updated databases to handle customer data.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate/Dog Groomer
PetSmart
Westminster
06.2016 - 07.2020
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Sold various products by explaining unique features and educating customers on proper application or usage
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Developed long-term relationships with clients and bonded with animals through regular contact
- Delivered excellent service to pet owners to drive repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Developed strong rapport with customers and created positive impression of business.
Client Service Coordinator
Banfield Animal Hospital
Westminster, CO
11.2018 - 03.2019
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Handled payment processing and provided customers with receipts and proper bills and change
- Delivered friendly and knowledgeable support to current and prospective customers.
- Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
- Created customer support strategies to increase customer retention.
Assistant
Green Realty Advisors
01.2013 - 06.2016
- Served as contact person and source of information to maintain good communication with clients
- Answered incoming calls and recorded accurate messages
- Gathered and sorted data for inclusion in reports and files
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
Education
Some College (No Degree) - Sociology
Red Rocks Community College
Denver, COGED -
Broomfield High School
Broomfield, CO12.2011
Skills
- Expert Problem Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Professionalism
- Computer Skills
- Customer Service
- Organizational Skills
Timeline
Design II Specialist
Sitewise
02.2024 - Current
Customer Service Representative
Mobile Pet Shine
06.2022 - Current
Client Service Coordinator
Banfield Animal Hospital
11.2018 - 03.2019
Sales Associate/Dog Groomer
PetSmart
06.2016 - 07.2020
Assistant
Green Realty Advisors
01.2013 - 06.2016
Some College (No Degree) - Sociology
Red Rocks Community College
GED -
Broomfield High School