JOHANNE JASMIN
Clearwater
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
CROSS-SKILL SPECIALIST II- HYBRID
JP MORGAN CHASE & CO.
07.2023 - Current
- Taking inbound and outbound calls to collect on pre- and/or post-charged-off accounts with sensitivity and compassion during challenging interactions
- Ability to work in a fast-paced environment that requires 100% phone-based customer interaction
- Excellent communication, negotiation, and decision-making skills, while staying engaged with customers
- Communicates with customers in a metrics-driven environment
- Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
- Continuously learn and adapt to changes in procedures and technologies
- Works both independently and in a team environment
- Abides by all applicable regulatory and departmental practices and procedures
LOAN PROCESSOR - REMOTE
CROSS COUNTRY MORTGAGE
02.2017 - 01.2023
- Review the mortgage application received from the loan officer
- Verify the information identified in the loan origination system
- Verify the accuracy of the GFE/TIL disclosures and all state/federal disclosures to ensure compliance with federal laws
- Make sure that all documents are dated within regulatory requirements
- Obtain accurate closing costs from attorney assigned to each loan, and make sure they are correctly added to loan origination system before finalizing documents for customers
- Order property appraisals with appraisal department on each loan as needed
- Order title work with attorney assigned to each loan
- Pull required documentation regarding customer's credit from various third-party vendors
- Set up loan files with initial documents related to customer's financial status before giving to the loan analyst for further evaluation
- Perform other duties as assigned
Junior Processor
LOAN DEPOT
07.2015 - 02.2017
- Reviewed the mortgage application received from the loan officer
- Verified the information identified in the loan origination system
- Verified the accuracy of the GFE/TIL disclosures and all state/federal disclosures to ensure compliance with federal laws
- Made sure that all documents are dated within regulatory requirements
- Obtained accurate closing costs from attorney assigned to each loan, and make sure they are correctly added to loan origination system before finalizing documents for customers
- Ordered property appraisals with appraisal department on each loan as needed
- Ordered title work with attorney assigned to each loan
- Pulled required documentation regarding customer's credit from various third-party vendors
- Set up loan files with initial documents related to customer's financial status before giving to the loan analyst for further evaluation
- Perform other duties as assigned
Correspondent Product Specialist
AMERICAN FINANCIAL
05.2012 - 01.2015
- Assisted processors on obtain documents for loan
- Understanding of Contract Verbiage Understanding in Data Trac and Encompass system
- Daily Correspondent with Brokers and Borrowers
- Ability to setup a loan for submission to the underwriter
- Ability to meet deadlines
Education
Bachelor of Science - Management
William Paterson University
Wayne, NJ05.2016
Associates of Science -
Essex County
Newark, NJ05.2014
Skills
- Expert in Encompass
- Blend
- FHA Connection
- Mercury Network
- Data Verify
- MS Office
- Sonyma Express
- VA Portal
- First Support
- ICP
- First Call
- Documentation Management
- Expert Problem Solving
- Self Motivation
- Time Management
- Problem-Solving
- Multitasking
- Attention to Detail
- Organizational Skills
- Written Communication
- Analytical Thinking
Timeline
CROSS-SKILL SPECIALIST II- HYBRID
JP MORGAN CHASE & CO.
07.2023 - Current
LOAN PROCESSOR - REMOTE
CROSS COUNTRY MORTGAGE
02.2017 - 01.2023
Junior Processor
LOAN DEPOT
07.2015 - 02.2017
Correspondent Product Specialist
AMERICAN FINANCIAL
05.2012 - 01.2015
Bachelor of Science - Management
William Paterson University
Associates of Science -
Essex County