Noah Lee
Lake Mary
Summary
Versatile specialist with results driven and focused approach in completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
10
10
years of professional experience
Work History
Cross Skill Specialist I
JPMorgan Chase
Orlando, FL
07.2023 - Current
- Handle complex credit card and retail banking inquiries, including account servicing, billing disputes, fraud concerns and product guidance.
- Participated in a cross-functional program, transitioning from a credit card role to handling retail calls, showcasing adaptability and versatility in managing diverse responsibilities.
- Acquired in-depth knowledge of retail products, including features, specifications, and promotions, ensuring accurate and informative responses to customer queries.
- Leveraged cross-functional experience to provide comprehensive support to customers, offering a seamless and integrated service experience.
Account Specialist I
JPMorgan Chase
Orlando, FL
12.2022 - 07.2023
- Developed customized financial solutions for clients, addressing their unique needs and concerns efficiently.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Supported business development initiatives by actively participating in networking events and industry conferences.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Fulfillment General Merchandise
Target
Sanford, FL
11.2021 - 11.2022
- Implemented effective merchandising strategies to maximize sales and profitability.
- Maintained an audited stockroom, implementing efficient systems for receiving shipments and replenishing inventory on the sales floor quickly.
- Maintained updated product knowledge to successfully educate and advise customers.
Host Waiter
Colorado's Prime Steak
Sanford, FL
03.2016 - 02.2021
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Diploma With Honors
Lake Mary High School
Computer Programming
Seminole State College of Florida
Notary License -
American Association of Notaries
NMLS License -
National MLO
Series 7 License -
Kaplan Financial
Microsoft Developer Professional Certification -
Coursera
Skills
- Quality Assurance
- Time management
- Expert problem solving
- Customer relations
Awards
Most Improved AHT and Transfer Rate
Top Scorecard of January
Top VRU of September
2x Retention Call Winner
Talent Training Participant
Timeline
Cross Skill Specialist I
JPMorgan Chase
07.2023 - Current
Account Specialist I
JPMorgan Chase
12.2022 - 07.2023
Fulfillment General Merchandise
Target
11.2021 - 11.2022
Host Waiter
Colorado's Prime Steak
03.2016 - 02.2021
Computer Programming
Seminole State College of Florida
Notary License -
American Association of Notaries
NMLS License -
National MLO
Series 7 License -
Kaplan Financial
Microsoft Developer Professional Certification -
Coursera
Diploma With Honors
Lake Mary High School