Brooke Holt

• Maintained detailed documentation of support interactions.
• Support collision centers with the following:

Parts order status

Part identification

Estimate reviews

Collision procedure guidance

• Conduct network support calls with updates for Rivian portal.
• Creating Jira tickets for internal inquiries regarding material planning and shipment issues

• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
• Responsible for OEM collaborations
• Proficient in CCC and Mitchell estimating systems