Brooke Huse
Wichita Falls,TX
Summary
Customer service professional with five years of experience in support, front-end operations, and employee onboarding. Skilled in resolving customer issues, managing transactions, and training staff while ensuring efficient workflows. Known for effective communication and reliability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Lead Clerk Supervisor
WinCo Foods
Wichita Falls, TX
12.2024 - Current
- Supervise front-end operations and support daily store functions.
- Provide exceptional customer service while resolving customer concerns.
- Assisted with customer check-ins and managed service desk operations to enhance customer experience.
- Created and managed employee work schedules to ensure adequate staffing and coverage.
- Complete onboarding and training for new employees.
- Handled HR-related requests and performed administrative duties to support team operations.
- Process money orders and handle cash transactions accurately.
- Maintain a positive, organized, and efficient work environment.
Customer Service Representative
Allstate
03.2020 - 12.2024
- Assisted customers with account inquiries and policy information to enhance understanding of services.
- Resolved customer concerns while maintaining high customer satisfaction.
- Delivered friendly, professional customer service over the phone, fostering positive customer relationships.
- Resolved customer concerns, contributing to consistently high customer satisfaction ratings.
- Managed confidential customer information with accuracy.
- Demonstrated reliability through consistent attendance and punctuality.
- Worked independently in a remote environment while meeting performance goals.
Education
Early College Porter High School
Brownsville, TxSkills
- Inventory Management
- Financial Transactions
- Onboarding training
- Scheduling
- Team Supervision
- Leadership
- Customer Service
- HR Support
- Conflict Resolution
- Problem Solving
- Time Management
- Multitasking
- Microsoft Office
- Data Entry
- Communication
Timeline
Lead Clerk Supervisor
WinCo Foods
12.2024 - Current
Customer Service Representative
Allstate
03.2020 - 12.2024
Early College Porter High School