Brooke Jackson
Katy,TX
Summary
I am a hardworking and passionate job seeker with strong interpersonal skills, eager to secure an entry-level pharmaceutical sales position. With my diverse background and eagerness to learn new things, I am confident I will be a successful addition to your team.
Overview
7
7
years of professional experience
Work History
Intern
The Brookwood Community
01.2024 - 03.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
Pre-K Teacher
Faith West Academy
08.2018 - 05.2020
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Boosted student engagement by incorporating hands-on activities and group projects into lesson plans.
- Participated in ongoing professional learning opportunities to remain current on best practices in early childhood education.
Customer Sales and Service Expert
State Farm
04.2017 - 04.2018
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
- Completed call documentation while speaking with customers.
- Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
- Organized detailed sales reports, tracking progress against targets, identifying areas for improvement, and implementing corrective action plans as needed.
Education
Bachelor of Science in Human Development and Family Studies -
Stephen F. Austin State University
Nacogdoches, TX05.2024
Certification - Alternative Certification EC-6
Texas Teachers
Houston, TX04.2024
High School Diploma -
Seven Lakes High School
Katy, TX05.2010
Skills
- Communication skills
- Multitasking and Organization
- Goal-oriented mindset
- Interpersonal and Social Skills
- Attention to Detail
- Hardworking
- Team Player
- Active Listener
- Lifelong Student
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
References
- Sarah Pederson, The Brookwood Community, 434-960-8205
- Laura DeMunbrun, The Brookwood Community, 281-543-2348
Timeline
Intern
The Brookwood Community
01.2024 - 03.2024
Pre-K Teacher
Faith West Academy
08.2018 - 05.2020
Customer Sales and Service Expert
State Farm
04.2017 - 04.2018
Bachelor of Science in Human Development and Family Studies -
Stephen F. Austin State University
Certification - Alternative Certification EC-6
Texas Teachers
High School Diploma -
Seven Lakes High School
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