STEVEN STOCKER
Wentzville
Summary
Established strong client relationships through collaboration and trust, ensuring effective communication in high-pressure environments. Utilized verbal and written communication skills to address and resolve issues promptly. Committed to enhancing customer experiences by implementing tailored solutions that meet individual needs.
Overview
5
5
years of professional experience
Work History
Intern
Lindenwood Gameday Staff
St. Charles
08.2025 - 12.2025
- Facilitated 40+ home events across 8 varsity sports, ensuring smooth game operations and effective communication among officials, coaches, and event staff.
- Operated sideline camera and filmed 20+ soccer matches, providing clear, stable footage used by coaches for scouting and performance review.
- Recorded substitutions for Men’s/Women’s Soccer, ensuring 100% accuracy in lineup tracking and live reporting to official scorers.
- Executed spotlight operations for player introductions at basketball games, enhancing fan engagement and coordinating timing with production staff.
- Controlled the video board for Men’s Basketball, executing graphics and timeouts in sync with game flow.
- Managed the penalty box for Men’s/Women’s Hockey, accurately tracking penalty times and relaying information to referees and scorekeepers.
- Filmed live streams for 10+ hockey games, ensuring reliable broadcast quality.
- Managed ticket scanning for thousands of attendees at hockey and football events, streamlining entry operations and ensuring high-quality customer service.
- Supported football gameday operations through crowd control, facility cleanup, and post-game breakdown, contributing to a safe and positive fan environment.
- Coordinated with coaches to verify substitutions sheets, rosters, and warm-up needs before matches and games.
- Relayed equipment or facility issues to maintenance staff to ensure repairs were made before gametime.
- Reviewed ticketing scanners and ensured all devices were charged and connected for football and hockey games.
Service Associate
Schnucks Markets
O'Fallon
02.2021 - 07.2022
- Improved customer satisfaction ratings by identifying and addressing customers' needs and expectations.
- Enhanced customer loyalty through fast, friendly, and knowledgeable service for routine questions and complaints.
- Engaged with customers to identify effective solutions for service issues.
- Replenished shelves to maintain adequate merchandise levels.
Education
Bachelor of Arts - Sports Management
Lindenwood University
Saint Charles, MO05-2026
Associate of Arts - Liberal Arts and Sciences
St. Charles Community College
Cottleville, MO01-2023
High School -
St. Dominic High School
O'Fallon, MO01-2021
Sports Management -
Lindenwood University
Saint Charles, MOSkills
- Customer support
- Administrative support
- Project Support
- Inventory management
- Spreadsheets
- Attention to detail
- Effective team player
- Strong communication skills
- Communication skills
- Digital communication
- Stakeholder engagement
- Resolution-oriented
- Adaptability and flexibility
- Organizational skills
- Initiative
Accomplishments
Dean's List St Charles Community College
Timeline
Intern
Lindenwood Gameday Staff
08.2025 - 12.2025
Service Associate
Schnucks Markets
02.2021 - 07.2022
Bachelor of Arts - Sports Management
Lindenwood University
Associate of Arts - Liberal Arts and Sciences
St. Charles Community College
High School -
St. Dominic High School
Sports Management -
Lindenwood University