Brooke Jackson
Pinellas Park,FL
Summary
Offering organized and communicative approach, eager to learn and develop within healthcare environment. Delivers understanding of medical terminology and HIPAA compliance, showcasing skills in scheduling software and patient management systems. Ready to use and develop organizational and communication skills in Patient Scheduling Coordinator role.
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
8
8
years of professional experience
Work History
Client Service Representative (CSR) Scheduler Home Health
Baycare homecare Corporate office
Bardmore, FL
05.2024 - Current
- Schedule and manage the flow of patient care, ensuring the quality service is provided and patient satisfaction is met.
- Answering phones and emails, schedules and confirms appointments, and inputs patient data into the computer system.
Server
Applebee's Grill + Bar
Largo, FL
06.2023 - 04.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collaborated with team members to streamline communication processes, enhancing service delivery.
Server
Olive Garden Restaurant
Largo, FL
02.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Guest Services Associate
Holiday Inn
Madeira Beach, FL
04.2018 - 02.2021
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Education
High School Diploma -
Associate of Science -
05-2027
Skills
- Customer service
- Task prioritization
- Problem-solving
- Time management
- Reliability
- Excellent communication
- Adaptability and flexibility Patient coordination
- HIPAA compliance
Timeline
Client Service Representative (CSR) Scheduler Home Health - Baycare homecare Corporate office
05.2024 - Current
Server - Applebee's Grill + Bar
06.2023 - 04.2024
Server - Olive Garden Restaurant
02.2021 - 01.2023
Guest Services Associate - Holiday Inn
04.2018 - 02.2021
Seminole High School - High School Diploma,
SPC - Associate of Science,